Customer Service Representative - Financial

Customer Service Representative

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People

• Customers
• Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

Principal Accountabilities

Basic Requirements

Education equivalent to high school diploma required. Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

Preferred Requirements

Associates degree or college business coursework. Previous experience using automated order entry system. Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

Knowledge, Skills & Abilities

Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills