ServiceNow Architect

Job Description

Job Description

Seeking a ServiceNow Architect for a Hybrid role based in beautiful Chandler Arizona.

What we're looking for ?

Someone with experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all). A key player with a strong familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow. We want you to have a knowledge of automation tools and frameworks to drive operational efficiencies. We would love if you have experience with DevOps and CI / CD pipelines for ServiceNow deployments, and its always great to have knowledge of automation tools and frameworks to drive operational efficiencies.

Its a huge bonus if you have :

Experience in healthcare, SLED.

Key Responsibilities :

Solution Architecture : Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.

Strategic Planning : Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration : Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Integration Design : Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship : Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization : Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security : Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement : Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation : Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements : Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Please have :

Experience : 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role

What skills we need you to display :

Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment

Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Certifications : ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred

ITIL Knowledge : Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Project Management : Experience with agile methodologies and managing large-scale ServiceNow implementations

Leadership & Communication : Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

What would be a big plus?

Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)

Experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all)

Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

Experience with DevOps and CI / CD pipelines for ServiceNow deployments

Knowledge of automation tools and frameworks to drive operational efficiencies

Why Join Us?

Competitive Salary & Benefits : We offer a comprehensive compensation package that includes health insurance, retirement plans, and professional development opportunities.

Career Growth : Take your career to the next level with opportunities to work on complex projects and cutting-edge technologies.

Work Environment : Enjoy a collaborative, supportive, and innovative work environment that promotes professional growth and encourages creativity.

This is a Hybrid - In-office Position - 3X a week in Chandler ( or the Greater Phoenix area ) Arizona, fully remote is not possible.