Service ManagerGolden Steer at One Fifth • New York, NY, US
Service Manager
Golden Steer at One Fifth • New York, NY, US
30+ days ago
Job type
- Full-time
Job descriptionStrong working knowledge of wine, spirits, and cocktail service; confident in pairings and upselling. Collaborates with beverage leadership to maintain cellar organization and train staff in wine service techniques (e.g., bottle presentation, decanting). Upholds wine integrity and consistency in guest experience. Leads daily pre-shifts emphasizing menu knowledge, guest service goals, and teamwork. Coaches and supports servers, bussers, runners, and bar team in accordance with training SOPs and service philosophy. Participates in performance evaluations and team development through mentoring and high standards. Actively manages the floor during service and takes ownership of VIP tables and repeat guest relationships. Resolves guest concerns with poise and professionalism, embodying the “Of course” mindset. Partners with hosts and kitchen leadership to maintain seamless guest flow and exceptional pacing. Hospitality-First : Passionate about creating exceptional guest experiences through warmth, respect, and personalization. Floor General : Strong, calm, visible leader on the floor who maintains service flow under pressure. Detail-Oriented : Obsessive about polish, timing, plate presentations, and consistent guest transitions. Wine-Confident : Comfortable educating staff and guests on wine service, pairings, and bottle presentation. Team Builder : Fosters accountability, morale, and growth within a diverse service team. Guest Recovery Pro : Handles guest concerns with empathy and professionalism; always aims to turn moments of service failure into loyalty. Culturally Fluent : Understands the NYC dining scene and how to lead diverse teams in a high-demand market. Where Going the Extra Mile is the Minimum Bet : Lead a team that exceeds expectations and anticipates guest needs. A Flawless Culinary Experience Steeped in Tradition : Uphold consistency and heritage in every interaction and service detail. 1% Better Every Day : Model a mindset of continuous improvement, both personally and with your team. Integrity & Individuality, Always : Foster a respectful and collaborative workplace rooted in honesty, openness, and genuine hospitality. Familiarity with NYC fine dining culture and expectations of elite clientele. Availability to work evenings, weekends, and holiday shifts. Experience managing union and non-union teams preferred. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We are committed to cultivating a diverse and inclusive workplace where everyone feels valued and respected.
Service Manager
Golden Steer Steakhouse – New York City
The Golden Steer is one of America’s most iconic dining institutions, known for flawless culinary experiences steeped in tradition. We are expanding to New York City and seeking a dynamic, floor-present Service Manager to lead our Front of House team with integrity, hospitality, and a relentless pursuit of excellence.
Reports to : General Manager
Experience Profile
Fine Dining Service Operations
- 5–7 years of experience in upscale or fine dining restaurants, including 2+ years in a service manager or supervisory role.
- Successfully manages high-volume dining rooms with elevated service standards and multi-course meals.
- Proficient in steakhouse service, including steak temperatures, tableside presentations, and menu enhancement suggestions (e.g., truffle butter, bone marrow).
- Oversees day-to-day FOH operations : pacing, table turns, section management, guest transitions, and hands-on leadership during service.
- Must possess the stamina and strength to uphold Golden Steer standards — including the ability to remain on your feet for extended periods (8+ hours) and comfortably lift up to 50 pounds when supporting daily operations and service flow.
- Ability to walk, bend, reach, and climb stairs as necessary.
Wine & Beverage Expertise
Team Leadership & Development
Guest Experience & Problem Solving
Key Traits & Competencies
Core Value Integration
Preferred Qualifications
To Apply :
Please submit your resume and a brief cover letter.
Create a job alert for this search
Service Manager • New York, NY, US
Related jobs
Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life.Our menu is reflective of the diverse influences that have shaped the Georgian nation...Show more
Misi, Chef Missy Robbins' pasta-focused restaurant, seeks a dedicated Service Manager to join the team.Our culture emphasizes mentorship, professional development, attention to detail, an...Show more
Lilia Ristorante, Chef Missy Robbins' wood-fired Italian restaurant seeks a dedicated Service Manager to join the team.Our culture emphasizes mentorship, professional development, attention to deta...Show more
Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire.Tao Group Hospitality o...Show more
Golden Steer Steakhouse – New York City.The Golden Steer is one of America’s most iconic dining institutions, known for flawless culinary experiences steeped in tradition.We are expandi...Show more
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show more
Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ...Show more
The Service Manager oversees the day-to-day operations of all Food & Beverage concepts at The Grayson, including Bar Cima, Harta, Bar Harta, and Tacalle, ensuring a consistent, high-quality gu...Show more
Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice.Cre...Show more
At Tesla, our Service Managers are the front-line leaders of our service operation.They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, ...Show more
At Tesla, our Service Managers are the front-line leaders of our service operation.They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, ...Show more
What makes FLIK click? Our people.The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day.
We know how to pick them and we know how to grow them.It...Show more
Are you a proven service leader with import brand experience and a drive for results? We’re looking for you.Bay Ridge Auto Group is seeking a.
This is not an entry-level leadership role—we’re lookin...Show more
Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.
Our Associate Service Managers must assist in ...Show more
The Information Technology (IT) Service Delivery Manager will manage key IT initiatives in addition to managing IT budget and service level metrics.
Manage end-to-end service delivery operations to ...Show more
Bond Street in NoHo serving contemporary Thai food with a focus on seafood.Named for the lean, tender cheek meat that is considered the tastiest part of a fish and a delicacy in Asia, the criticall...Show more
Required Years of Experience 3-5 years.The Service Manager is a key front-of-house leader responsible for overseeing daily operations and ensuring a seamless, high-touch guest experience in a Miche...Show more
The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts.The role involves managing communications, tracking project deliverables, and ...Show more
Service Manager
Chama Mama - HQ • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Misi • Brooklyn, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Lilia Ristorante • Brooklyn, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Crane Club • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Golden Steer at One Fifth • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service & Sales Manager
Cathay Bank - Headquarters • Brooklyn, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Food Service Manager
TradeJobsWorkForce • 10702 Yonkers, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Harta at Grayson Hotel • New York, NY, US
Full-time
Last updated: 14 days ago • Promoted
Manager, Client Services
Whalar Group • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
New Jersey Staffing • Eatontown, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
NY Staffing • Eatontown, NJ, US
Full-time
Last updated: 10 hours ago • Promoted • New!
DINING SERVICES MANAGER - Capital One Landing, LGA
Compass Group • Corona, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Experienced Service Manager
Bay Ridge Honda • Brooklyn, New York, United States
Full-time
Quick Apply
Last updated: 30+ days ago
Associate Service Manager
NYC Staffing • Brooklyn, NY, US
Full-time
Last updated: 11 days ago • Promoted
IT Service Delivery Manager
Amalgamated Bank Of Ny • New York City, New York, USA
Full-time
Last updated: 5 days ago • Promoted
Service Manager
Fish Cheeks - Noho • New York, NY, US
Full-time
Last updated: 12 days ago • Promoted
Service Manager
Crown Shy • New York, NY, US
Full-time
Last updated: 11 days ago • Promoted
Client Service Manager
The Boundary • New York, NY, US
Full-time
Quick Apply
Last updated: 30+ days ago