Food Server

Job Description

Job Description

Position: Food Server

Department: Food and Beverage

Job Summary:

Provides food and beverage service to guests in an efficient, courteous, and professional manner as well as in compliance with the Gaming Enterprise Division's (GED) and departmental policies, procedures, and standards as well as applicable laws and regulations.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Offers warm and sincere welcome/farewell to all guests using a guest's name, when possible, and making good eye contact.
• Ensures place settings are appropriate and each place setting has a napkin, clean silverware, and any other item that is part of the standard place setting at start of shift.
• Checks, cleans, and fills empty condiment containers at start of shift.
• Takes orders for food and beverages, including alcohol, and communicates the orders to kitchen staff and bartenders, as applicable.
• Answers guest questions about menu items and the ingredients in cocktails; makes recommendations regarding menu selection as well as cocktails or specific brands of spirits.
• Delivers food and beverages ensuring plating and presentation standards are maintained.
• Assists in the preparation of drink orders, as required, performing tasks such as icing glasses and garnishing drinks.
• Monitors guest consumption of alcohol and intervenes, as needed, according to established guidelines.
• Responds to guest needs by providing continuous service until their departure.
• Assures accuracy of sales data and cash handling, including balancing of assigned bank.
• Processes credit card and cash transactions.
• Redeems scripts, vouchers, coupons, and receipts for service and/or products.
• Identifies and resolves discrepancies in a timely manner.
• Generates sales volume in a courteous and timely manner.
• Controls point of sale inventory.
• Performs accurate and thorough departmental records and reports as assigned.
• Creates a comfortable, pleasant atmosphere for guests by being friendly and engaging in conversation as time permits.
• Resolves guest and team member complaints in a pleasant and professional manner.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures uniform and personal appearance is clean and professional.
• Fosters a team environment by collaborating with co-workers.
• Displays initiative and ability to work with a minimum amount of supervision.
• Serves as ambassador of goodwill while working and at guest and public relations functions.
• Promotes Gaming Enterprise Division (GED) events and programs
• Complies with established GED and departmental policies, procedures, and standards as well as applicable laws and regulations.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Extensive knowledge of the menu items sold in outlets, such as types of rolls and sauce ingredients.
• Knowledge of china, flatware, glassware, and pricing.
• Working knowledge of cash register, calculator, Micros point-of-sale system, and currency transactions.
• Strong organizational, planning, and time management skills.
• Good communication and guest service skills.
• Skill in working courteously with guests as well as developing and maintaining good working relationships.
• Skill in counting money and making correct change.
• Skill in exercising sound, mature judgment.
• Ability to learn the ingredients of popular drinks and specific brands of spirits as well as wines and beers.
• Ability to multitask.
• Ability to accurately handle and count money as well as make change.
• Ability to resolve service problems, especially those related to alcohol awareness requirements.
• Ability to communicate and follow directions effectively.
• Ability to perform basic mathematical computations pertaining to the position.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, write legibly, understand, and speak English.
• Ability to lift forty (40) pounds, with or without a reasonable accommodation.
• Ability to stand and walk for an extended period of time.
• Ability to work in a fast paced and sometimes stressful environment.
• Ability to maintain confidentiality.
• Ability to adapt well to an environment that involves large numbers of guests as well as loud and continuous high noise levels.
• Ability to work in a smoking environment.

Minimum Qualifications:

• Prior experience in a food- serving establishment.
• Must be at least 18 years of age.
• Must either have six (6) months money-handling experience or pass a job-related test.
• Must either possess or obtain a valid Food Handler's card OR SERV Safe certification AND an Alcohol Awareness card within three (3) months of employment.
• Must demonstrate knowledge or ability to learn and retain menu information, including preparation and ingredients of all items, and must successfully pass a fine-dining service audition
• Must be able to lift forty (40) pounds, with or without a reasonable accommodation.
• Must have excellent guest service skills and ability to work in a fast-paced atmosphere.
• Must be reliable and dependable.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• Knowledge of cocktails, especially the ingredients of popular drinks and specific brands of spirits as well as wines and beers.
• Bilingual (English/Spanish).