Customer Experience Supervisor

Customer Experience Supervisor - Onsite

Location - Las Colinas - Onsite

Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Care Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Key Responsibilities :

• Utilize data-driven insights to oversee intricate processes.
• Manage performance metrics, policies, and procedures.
• Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
• Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
• Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

Key Qualifications :

Benefits :

About Serenity :

Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.