Area Customer Excellence Director, Intercontinental

Area Customer Excellence Director, Intercontinental

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas : Immunology, Oncology, Neuroscience, Eye Care, Virology, Women's Health, and Gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

The Area Customer Excellence Director, Intercontinental is a key member of the Intercontinental Area Team, reporting directly to the Vice-President for Commercial for Intercontinental.

This role will be responsible for bringing Customer Excellence (CEx) transformation to successful implementation in collaboration with BTS, Global CEX team, and other cross-functional teams across Intercontinental. The role will lead the annual plan requirements for the brands in collaboration with Intercon Commercial Directors in full alignment with the Intercon commercial priorities. The Area Customer Excellence Director identifies affiliates needs and challenges, while working with global CEx to ensure the adequate prioritization of solutions for Intercontinental affiliates. Additionally, the Area Customer Excellence Director is responsible for leading key strategic area initiatives in alignment with Intercontinental senior leadership and defined priorities.

This role has the responsibility of leading and guiding the Area CEX team, while being the voice of Intercon in the Global CEX team for shaping the capabilities needs according to the FutureFit 2.0 plan.

Key Responsibilities :

Planning

• Guide the area CEx teams to identify and architype affiliates categorizing in what is "full or light" for CEX capabilities.
• Ensure no creation or duplicates of tools or initiatives in affiliates outside the annual Global plan. Any good innovation to be elevated up for decision.
• Ensuring a successful co-creation process between global -Areas and Affiliates

Implementation

Measure

Qualifications

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law :

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.

US & Puerto Rico only - to learn more, visit Equal Employment Opportunity Employer

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more : Reasonable Accommodations