Service Manager

Job Description

Job Description

At HomeTeam, we put people first. We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.

Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

As a HomeTeam Service Manager, you can expect to :

• Ensures daily assigned revenue is completed while maintaining a high level of service quality
• Standardizes pest control technician service routes to improve route density
• Schedules and reviews daily routes with technicians
• Handles customer complaints; investigates and resolves customer service concerns
• Assists technicians with field service requests and delinquent accounts
• Orders and maintains equipment, supplies and materials required for service work
• Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff
• Actively manages performance and motivates service staff
• Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
• Gains and maintains appropriate certification / licensing as required by the state and / or by branch management
• Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing.

Coordinates and / or provides continuing training as needed

• Maintains truck inventory records and performs periodic inspections
• Delegates duties and examines work for accuracy and neatness
• Maintains records of all technician commercial vehicle licenses and pest control licenses
• Assists General / Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians

There’s plenty of perks too! HomeTeamers enjoy :

• Competitive pay, plus bonus
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• HomeTeamer discounts
• An opportunity to advance in the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses

Why HomeTeam?

• HomeTeam Pest Defense is a leading pest management company providing service to homeowners and homebuilders for 25 Years!
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• The Pest Management Industry is growing and is a recession resistant line of business
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE : ROL), headquartered in Atlanta, GA

Are you ready to join the (Home) Team?

Requirements :

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Additional context : competitive earnings, career, management, military, route manager, training, trainee, service, construction, driver, fleet, lawn, route, field, delivery, uniform, warehouse, retail, restaurant, hotel, apartment, uniform, route driver

Qualifications

Skills

Required

Problem solving

Intermediate

Communication

Intermediate

Customer Service

Some Knowledge

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Loyal : Shows firm and constant support to a cause

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Job Security : Inspired to perform well by the knowledge that your job is safe

Financial : Inspired to perform well by monetary reimbursement

Education

Required

High School / GED or better.

Experience

Preferred

Less than 1 year : Ability to manage route-based assignments

Less than 1 year : Ability to work in the field independently

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company Description

https : / / pestdefense.com /

About Us

Established in 1996 with headquarters in Dallas, Texas.

1 pest management company servicing home builders.

Currently performs more than 2,000,000 services each year.

We specialize in pest control service through our integrated home system, Taexx®.

Provide traditional pest and termite control services for existing homeowners, and pre-construction services for home builders.

Over 2,000 employees.

Over 50 branch locations.

Company Description

https : / / pestdefense.com / r nAbout Us r n Established in 1996 with headquarters in Dallas, Texas. r n#1 pest management company servicing home builders.

r nCurrently performs more than 2,000,000 services each year. r nWe specialize in pest control service through our integrated home system, Taexx®.

r nProvide traditional pest and termite control services for existing homeowners, and pre-construction services for home builders.

r nOver 2,000 employees. r nOver 50 branch locations.