Reception & Security Associate

Reception & Security Associate

The Reception & Security Associate plays a critical role in delivering a consistent high-quality experience to all colleagues & guests at Cape Cod 5's headquarters, while maintaining a secure environment. The primary role of the Reception & Security Associate is to provide coverage for the Welcome Desk & greet all visitors who enter the building with professionalism & courtesy, assisting as needed & following building access policies. The Reception & Security Associate will provide clerical support for the Corporate Security Department, including confidential administrative & operational tasks & event support as needed.

Essential Job Functions & Responsibilities :

• Provides excellent customer service to all employees & visitors to Cape Cod 5's headquarters by serving as the first point of contact at the Welcome Desk.
• Follows policies, procedures & protocols that safeguard the Bank's employees & premises.
• Greets all visitors to the facility & maintains visitor registration which visitors are required to sign in to upon entering the building.
• Issues ID badges & access control fobs.
• Responsible for ensuring that all employees, suppliers, & visitors on company property have proper company issued identification.
• Accepts or redirects incoming mail or deliveries as needed.
• Contacts the appropriate department or employees for visitors & deliveries.
• Answers & redirects incoming calls as necessary.
• Assists with any public safety incidents, including medical, fires, evacuations, or other facility related events.
• Participate in emergency drills & maintain knowledge of evacuation procedures.
• Maintains department calendars & schedules of appointments & events.
• Assists with data entry, reports, & file management tasks.
• Manages & schedules maintenance of company vehicles.
• Appropriately escalates issues as required.
• Assists with rotating after hours on-call (24 / 7) assignment for the Corporate Security Department.
• Performs minor housekeeping at the reception desk & lobby area, to maintain a tidy appearance.
• Performs other related duties as required.

Qualifications :

Education & Certifications :

Knowledge, Skills & Abilities :

Competencies :