Service BDC Agent

About the Role

We’re looking for a friendly and motivated Service BDC Agent to join our Service Business Development Center at Subaru of Jacksonville. In this role, you’ll connect with service customers by phone, text, and email to schedule appointments, answer service-related questions, and provide helpful follow-up communication. You’ll play a key role in building relationships, improving customer retention, and keeping our service department running smoothly.

If you enjoy talking with people, have strong organizational skills, and are looking for a positive, team-oriented dealership where your work is valued, this is a great opportunity to grow your career.

Benefits & Perks

• Competitive compensation starting at $16 per hour

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off + Paid Holidays

Employee Vehicle & Service Discounts

Career Growth & Paid Training

Monthly Performance Bonuses

Supportive, team-oriented work environment

What You’ll Do

Handle inbound service calls and provide friendly, helpful customer support

Make outbound calls and send texts / emails for recommended maintenance, recalls, overdue service, and appointment reminders

Schedule service appointments and coordinate with Service Advisors to ensure efficient scheduling

Update customer information and follow-up tasks in the CRM / BDC software

Help achieve daily, weekly, and monthly goals for call volume, appointment set rate, show rate, and customer retention

Support service marketing initiatives, call campaigns, and customer outreach efforts

What You Need

1–3 years of experience in Automotive BDC, Appointment Coordinator, Call Center, or Customer Service

Strong phone and written communication skills with a friendly, positive personality

Ability to multitask, stay organized, and manage a high volume of customer contacts

Confidence using CRM or BDC software (automotive experience preferred but not required)

Why Work at Subaru of Jacksonville

Subaru of Jacksonville is  Florida’s #1 Subaru-only dealership , and we take pride in creating a workplace where people genuinely enjoy coming to work. You’ll join a supportive team that values communication, teamwork, and personal growth. If you want to grow your career in the automotive service field and be part of a dealership that treats employees with respect, you’ll love it here.

EEO STATEMENT

Subaru of Jacksonville is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, veteran status, or any other protected status.