Service Coordinator

Job Description

Job Description

Would you like to join a fast-growing company recognized as one of the Star Tribune’s Top Workplaces in 2023-2025, and honored by USA Today as a Top Workplace in both 2024 and 2025?

DC Group Inc., headquartered in Minneapolis, MN provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our namesake Data Centers. As a preferred vendor for some of the world’s premiere integrated facility management companies, our exponential growth in the critical power industry shows no sign of slowing down. Focusing on innovation, superior service, and cutting-edge proprietary software solutions has given us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with.

Service Coordinator responsibilities include :

• Overseeing DC Group clients for a designated territory and building those relationships through hands on project management.
• Managing DC Group employed Field Service Engineers (FSE) by coordinating their maintenance, installation, and repair work schedules.
• Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments and required repairs.
• Driving the logistics between multiple departments to successfully fulfill contract service-level-agreements (SLA).
• Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
• Preparing field service reports based on analysis of recorded data.
• Preparing price quotations based on industry standards, field service recommendations and client requests.
• Previous industry experience is not required.
• No cold calling or sales.
• DC Group provides extensive coaching and one-on-one job training to ensure your success, as well as healthy incentive bonuses on top of a strong starting salary.

Candidates for this position should have :

Employee Benefits Including :

This company does not discriminate in employment or the provision of service on the basis of race, color, religion or creed, gender, sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.