Desktop Support Specialist

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Senior Recruitment Specialist - US Staffing || Hiring for Desktop Support Specialist

Job Title : IT Field Services Technician / Desktop Support Specialist

Location : New Orleans, LA

Work Category : Full-time at client site

Responsibilities :

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
• Install and configure operating systems (Windows 10 / 11) on desktops and laptops.
• Handle installation, relocation, and configuration of workstations, desktops, and laptops.
• Build and configure desktops and laptops to meet customer specifications and requirements.
• Ensure safe and efficient transfer of data between systems during migrations or upgrades.
• Install and configure print drivers and related print services for customer environments.
• Install and configure software applications as required by clients.
• Manage ServiceNow Requests and Incident tickets.
• Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
• Utilize remote user support tools to provide support.
• Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
• General knowledge of Cisco VoIP phone setup and configurations.
• General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
• Familiarity with OneDrive for file storage, syncing, and backup.
• Perform asset recovery and decommissioning of older IT equipment following standard procedures.
• Maintain a high level of customer service in all situations.

Required Skills :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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