Head of Next-Generation Managed Services

Head Of Next-Generation Managed Services

As the Head Of Next-Generation Managed Services at EPAM Systems, you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.

Responsibilities :

• Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
• Design non-linear commercial models and implement GenAI programs to enhance team productivity
• Lead delivery across multiple accounts
• Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
• Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
• Design observability solutions for hybrid environments and implement AIOps strategies
• Serve as a thought leader and trusted advisor to clients
• Identify new service opportunities
• Develop differentiated solutions leveraging emerging technologies
• Build high-performing teams that deliver exceptional client satisfaction

Requirements :

We offer :

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

This Remote Position Cannot be Performed in New York City.

Salary range : $170,000 - $273,000.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities.