Mortgage Collector

Job Title : Mortgage Collector

The Mortgage Collector is responsible for the collection of past due accounts on all retail mortgage loans. The Mortgage Collector is also responsible for controlling delinquency and protecting company assets while also developing customer relations in order to secure payments and advising borrower of alternatives to foreclosure options. This position is eligible for a shift differential.

Essential Functions :

Comply with company policies and procedures, and federal and state regulations

Develop use of collections software, systems, and phone software

Identify and resolve branch office collection issues

Recommend accounts for foreclosure, short sale, or deed in lieu, and charge offs

Prepare loan modification or repayment plans and analyzing departmental reports

Meet departmental service standards

Coordinate collection efforts with offices

Review documentation for data integrity

Prepare documentation for state credit agencies

Ensure appropriate modifications, extensions, renewals, deferrals, and reages

Analyze delinquent account records

Update records of past due accounts

Attempt to obtain quality right party contact with borrower and co-borrower, and voluntary payment of debt

Obtain property reports, values, and title searches

Review title searches and values and recommending for charge off if needed

Advise on related laws, regulations, policies, and procedures

Negotiate appropriate payment agreements

Monitor payment progress effectively

Maximize methods of skip tracing

Identify and refer accounts requiring legal action

Ensure timely collections efforts

Inform borrower of all alternatives for foreclosure options

Communicate with borrower during loss mitigation process

Review property inspections and recommending for property preservation

Ensure timely breach letters and collection process

Mitigate losses to the company

Coordinate efforts with commercial collections (Loss Mitigation Department)

Partner with bankruptcy specialist, state agency for credit and financial assistance, office managers and branches, vendors and law enforcement agencies, and attorneys and legal entities

Coordinate documentation for alternatives to foreclosure and referral to foreclosure

Make appropriate credit judgment decisions

Pacify non-cooperative customers

Recommend improvements to procedures, fee-generating alternatives, and service / delivery enhancements

Analyze / investigate to resolve questionable payments or charges

Attempt to out-perform delinquency expectations

Minimize departmental non-payroll costs

Manage personal workload / workflow

Ensure compliance with company policies and procedures, and federal / state regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Education + Experience :

High school diploma or equivalent preferred

3-5 years of customer service / administrative experience preferred

Demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities