Community Practice Assistant

Community Practice Assistant

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary : The Community Practice Assistant answers calls from or regarding community patients consisting of residents of nursing facilities, assisted living facilities, elder housing facilities, and persons homebound due to frailty. Essential Responsibilities :

• Resolves non-urgent requests immediately over the phone whenever possible. Gathers pertinent information when taking a message for a provider and sends it via Telephone Encounter in ECW or via paging system. Documents process / resolution in the patient electronic medical record.
• Prioritize calls for urgency and pages providers as necessary.
• Confirms eligibility and enters demographic information for new patients. Sends forms and information about the house calls program to new patients' families. Answers new patient inquiries.
• Processes requests from families, patients, providers and specialists for test results and information from patient records. Processes prescription requests from families, patients, providers and pharmacies.
• Orders labs, diagnostic tests, visiting nurse services, physical therapy and durable medical equipment for community patients, as requested by our providers or housing facilities.

Required Qualifications :

Preferred Qualifications :

Competencies :

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled