Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Competitive salary
- Paid time off
- Vision insurance
- This is for the Exton Crumbl Location
$52,500-58,500K,000+ Combined Salary and Bonus Potential
NO SUNDAYS - We're Always Closed on SundaysThe Crumbl Mission :To bring friends and families together over a box of the best desserts in the world.
About Us :
Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our Open Bakery concept gives customers a front row seat as we prepare their box of the worlds best desserts from scratch!
Why Work for Crumbl :
Crumbl is NEVER boring and well teach you to bake if you dont already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employees efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.
Job Description :
This is a full-time salaried position reporting directly to the Vice President of Operations. You will share responsibility with a the Assistant Store Manager for all the typical roles of an Operations Manager, including hiring, scheduling, and training. Your area of specific responsibility will be focus on production of our weekly rotating menu, quality control of all our products, hiring, training, and leading the staff in delivering the best quality and customer service. .
Responsibilities :
Make final hiring decisions on all hourly staff
Create and maintain staffing schedules meeting the needs of the storeOversee hourly staff training and certifications for food handlers.Monitor and enforce hourly staff policy compliance and any resulting disciplineConsistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectationsMonitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert qualityLead point of contact working with catering and fundraising customers and partnersReceive, resolve, report, and follow-up all in-bound customer inquiries by email and phoneSuccessfully and consistently collaborate with the Assistant Store Operations Manager to ensure overall store goals and standards are met regardless of specifically documented Areas of ResponsibilityEngage in local community in fundraising, relationship building, and marketing opportunitiesMinimum Requirements :Able to verbally communicate in basic English. Spanish is a plus.
Background in QSR or similar high-paced retail Food & Beverage industry2+ Years experience managing 10 or more hourly staff in a customer-facing environment1+ Year(s) experience creating and managing staffing schedulesAble to work within a weekly range of 40-45 hours, in a combination of days, nights, and SaturdaysSome experience interviewing and making hiring decisions hourly staffServeSafe preferred, but must have (or equivalent) within 30 days of startMust have smartphone / tablet and able to use for required appsMust be comfortable working with basic spreadsheets and use of simple functionsAble to comfortably lift 50lbs and climb laddersReliable TransportationValid driver's licenseAble to pass background checkAbility to attend online meetings and communicate during reasonable hours when not at storeFull-Time Benefits :Health Reimbursement Accounts
401k with Immediate Employer MatchUnlimited PTOCompany Paid Group Term Life for $50,000Short Term and Long Term Disability CoverageAccess to Dental and Vision Insurance (employee paid)Mobile Phone Service Allowance $50 / mo.Weekly PayWork Location :Work Location :
126 Woodcutter St, Exton PA 19341