Customer Support Advocate I

A company is looking for a Customer Support Advocate 1 - Accommodations.

Key Responsibilities

Handle inbound and outbound phone and email interactions for accommodations, aiming for one-contact resolution

Troubleshoot basic technical issues and escalate customer concerns when necessary

Maintain records of customer interactions using a CRM tool and meet standard performance metrics

Required Qualifications

At least 1 year of experience in a contact center environment

Experience with office productivity software and CRM tools

Ability to multi-task and prioritize in a fast-paced environment

High School Diploma or equivalent education and experience

Ability to type 40-60 words per minute