Project Manager / Customer Success (Digital Health)

Job Description

Job Description

The Customer Success Manager / Project Manager is the primary partner to our customers. You will guide onboarding, shape workflows that fit real operations, and ensure programs deliver measurable impact for patients and care teams. The work blends customer engagement, project delivery, process design, and insight generation.

Job Duties

Own customer relationships as primary point of contact

Lead onboarding and enablement to drive adoption and value

Align workflows and configurations to customer goals and best practices

Build and manage project plans, timelines, and milestones

Coordinate cross-functional execution with product, engineering, and operations

Run standing meetings, track actions, and keep stakeholders updated

Monitor account health, surface risks early, and resolve issues quickly

Deliver concise reporting and insights that inform decisions and demonstrate outcomes

Manage risks, issues, and changes with clear ownership and follow-through

Maintain clear documentation, SOPs, and training resources

Oversee customer-facing logistics and materials as needed to support delivery

Identify renewal and expansion opportunities and feed pipeline insights to leadership

Capture customer feedback and translate it into actionable improvements

Requirements

Bachelor’s degree in a relevant field or equivalent experience; master’s degree a plus

4+ years in customer success, account management, or project management with end-to-end delivery

Proven ability to manage complex projects; PMP, CAPM, or Agile / Scrum certification preferred

Experience creating SOPs, manuals, and training programs

Comfortable with technology and supporting customers adopting new tools

Strong analytical skills with experience in Excel, Looker Studio, or similar tools

Familiarity with healthcare workflows and systems (EHRs, practice management, billing, value-based care, CCM, and payer or case management programs preferred)

Proficiency with project management tools such as Asana, Trello, or Monday and CRMs such as HubSpot or Salesforce

Knowledge of privacy and security standards with a commitment to HIPAA compliance

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.