Applications Manager

Job Description

Job Description

General Description :

The Applications Manager provides leadership and oversight for the Tax Collector’s Office technology applications and infrastructure, supervising the Exchange Administrator, Telephony / Call Center Administrator, Webmaster, and Server Administrator. This position ensures that all assigned systems operate securely, efficiently, and in compliance with applicable laws, including Department of Highway Safety and Motor Vehicles (DHSMV) regulations, Department of Revenue (DOR) guidelines, and cybersecurity standards. The role is responsible for maintaining high availability of email services, telephony systems, public-facing websites, and server infrastructure while supporting critical tax collection and driver license systems.

Minimum Education and Experience Requirements :

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Five (5) years of progressively responsible IT experience in systems administration, application management, telephony, or web management.
• Two (2) years in a supervisory or team lead role.
• Experience with Microsoft Exchange, enterprise telephony / call center systems, website management, and both Windows and Unix environments required.
• Knowledge of property tax, business tax, motor vehicle, and driver license systems preferred.
• Public-sector or government IT experience strongly preferred.

Licenses and Certifications :

Essential Duties and Responsibilities :

Knowledge, Skills, and Abilities :

Work Conditions :

Physical Requirements

Sensory Requirements

Work Environment

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