Call Center Support Assistant

Call Center Support Specialist | Greenville

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you.

The successful candidate will help assist the Facilities help desk. This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors.

Pay rate of $15 per hour. 11 : 00 AM to 7 : 00 PM shift

About The Sunshine House :

Bright futures start here! The Sunshine House is much more than daycare for children 6 weeks to 12-years-old. We help children build a solid educational and social foundation with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in 8 states. Our schools exude a comforting, family feeling, and are led by passionate, supportive early childhood professionals!!

Position Responsibilities :

• Deliver facility-related customer support to 100+ sites via help desk system, email, and phone.
• Diagnose and resolve issues by using established protocols; redirect issues to appropriate resources, as needed.
• Accurately process and record calls; maintain accurate and thorough records in database.
• Obtain bids from contractors for upgrades and present recommendations for approval.

Requirements

Benefits

Why You’ll Love Working at The Sunshine House :

Our team is our family. You invest in our children, and we invest in you!

About The Sunshine House :

For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun. Learn more at www.sunshinehouse.com .

The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school.

Discrimination Information

FMLA Information

Polygraph Test Information