Help Desk / Call Center Support Specialist (Tier I)

Job Opening : Help Desk / Call Center Support Specialist (Tier I)

Location : Tallahassee, FL

Duration : 12 Months

Education : High School Diploma or equivalent

Company : Westley Resource

Job Summary :

Westley Resource is hiring a Tier I Help Desk Support Specialist to provide remote technical support and customer service. You'll assist users with password issues, account access, and basic troubleshooting, and escalate more complex problems to senior IT staff.

Responsibilities :

Help users with login, password, and access issues

Document issues and resolutions in the ticketing system

Troubleshoot basic software and network problems

Support account setup and role assignments

Escalate unresolved issues to Tier II support

Maintain accurate records in ITSM tools

Requirements :

1 2 years of helpdesk or call center experience

Basic knowledge of Windows OS, Microsoft Office, and Outlook

Familiarity with ITSM tools like ServiceNow or Remedy (preferred)

Good communication and problem-solving skills

Ability to follow procedures and work in a team