Service Manager - BTR

Job Details

Job Location

Erikson Park - Auburndale, FL

Position Type

Full Time 30-40 hours per week

Education Level

Not Specified

Salary Range

$31.00 - $34.00 Hourly

Travel Percentage

Up to 25%

Job Shift

Day - including weekend and oncall

Job Category

Real Estate

Description

Position : Service Manager BTR

JOB TITLE : Service Manager BTR

REPORTS TO : Community Manager BTR Â

DIRECT REPORTS : No

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.Â

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come from and are ready to tackle what’s next. Come join us!

Role Overview

As the Service Manager BTR, you’ll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings / facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. The Service Manager Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously.  Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Completes weekly / daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.Â
• Use of personal vehicle for transportation of tools, etc. No golf carts on site.
• Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior / exterior rehabilitation and construction projects.
• Responsible for the upkeep and security of all property-issued tools.
• Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
• Participates in the site staffing needs in conjunction with the Community Manager Build to Rent.Â
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Other duties as assigned.

You Have

Physical Requirements / Environment : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Seniority Level : Experienced

Industry : Property Management

Employment Type : Full-Time

Location : Onsite

Work Schedule : Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call” and / or participate in a rotating “on-call” schedule as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Qualifications