Residential Field Service Manager

Residential Field Service Manager

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

As a Residential Field Service Manager, you will facilitate communication and workflow between the Omnidian's Residential Operations Team and our national network of Field Service Partners (FSP) to ensure an excellent client experience. You will manage Residential Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations. You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!

We plan to hire multiple candidates in this next cohort.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing :

• Service Network Performance :
• Complete weekly service tickets sweeps
• Review field service reports and quotes for completion and accuracy
• Close out service tickets
• Provide 1st line of daily support for ticket inquiries from Omnidian's Operations Team and Residential FSPs
• Drive FSP responsiveness for service ticket resolutions
• Reconcile workmanship warranty claims and escalations
• Service Network Management :
• Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
• Deliver training updates and process change notifications
• Support high priority / batch project planning
• Service Network Strategy and Planning :
• Assist with development of universal Field Reporting tool
• Assist with development of Selection Automation tool
• Serve as conduit between Omnidian's Operations Team and FSPs to ensure alignment and service efficiency

Who You Are

Experience You'll Need

Experience That's a Plus

Work-life and Culture

Grow with Us

$58,310 - $84,000 a year

Midpoint : $70,000

Comprehensive Benefits : We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus : Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake : Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth : Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity : We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.