Financial Aid Advisor

Financial Aid Advisor

The Financial Aid Advisor is the primary point of contact for students, staff, and external parties who contact the Student Financial Aid Office, providing exceptional customer service with a focus on single-source service. This role implements the policies and procedures of the office and disseminates financial aid and related information to clientele by multiple mediums (e.g. phone, email and chat) and serves as a bridge between other departments, most notably Admissions and Advising. This role conducts consistent and frequent outreach to financial aid applicants in an effort to secure eligibility documentation.

Responsibilities :

Financial Aid Advising - 60%

• Provide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process.
• Provide exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards.
• Obtain and maintain current knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolution.
• Provide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager, as appropriate.
• Conduct consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation.

Record Keeping - 30%

Other - 10%

Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and / or admissions activities.

Reporting Relationship :

The Financial Aid Advisor reports to the Manager, Financial Aid Advising and Outreach. This role does not have direct reports.

Position Requirements :

It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.