Director, Program Analytics

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Job Purpose

The Director of Program Analytics is responsible for building and leading a high-impact analytics function that supports program recruitment, retention, and satisfaction by beneficiaries (kamaliʻi). This is a highly collaborative, transformational role that entails working across the organization as a thought partner and change agent. The Director will partner with program leaders, data scientists, IT, researchers, communications, and program teams to surface insights and drive data-informed decisions that expand our reach and enhance the delivery of our services for Native Hawaiian youth. This position leads the design and implementation of an an analytics framework that will provide valuable insights to program leadership and delivery teams. The Director plays a pivotal role in ensuring that data-driven insights lead to effective decision-making and the judicious use of resources to connect our programming with the communities we serve.

• Design and implement a robust analytics approach to develop and measure key performance indicators for our service products. For example, aligned with the Liliʻuokalani Trust (LT) strategic plan, capacity utilization, program participation, retention, and kamaliʻi experience.
• Define and track metrics that go beyond product performance to reflect user outcomes and social impact indicators.
• Hire, mentor, and manage a team of analysts, fostering a collaborative and mission-driven culture.
• Partner with engineering and data teams to ensure data quality and analytic needs are met.
• Collaborate with Program leadership, Program and Practice Development, and Communications to identify questions, generate insights, and tell stories with data.
• Represent the voice of data in strategic planning and product reviews; guide senior leaders on data-informed decisions.

Job Purpose

The Director of Program Analytics is responsible for building and leading a high-impact analytics function that supports program recruitment, retention, and satisfaction by beneficiaries (kamaliʻi). This is a highly collaborative, transformational role that entails working across the organization as a thought partner and change agent. The Director will partner with program leaders, data scientists, IT, researchers, communications, and program teams to surface insights and drive data-informed decisions that expand our reach and enhance the delivery of our services for Native Hawaiian youth. This position leads the design and implementation of an an analytics framework that will provide valuable insights to program leadership and delivery teams. The Director plays a pivotal role in ensuring that data-driven insights lead to effective decision-making and the judicious use of resources to connect our programming with the communities we serve.

Essential Responsibilities

Other Duties

Qualifications

Job Competencies

Organization Competencies

Mental And Physical Demands

Terms and Conditions of Employment

Job Title : Director, Program Analytics

Reports to : Managing Director, Research, Evaluation & Data Science

FLSA Status : FT; Exempt

Aligned Executive : VP and Chief Operating Officer

Kipuka : Liliʻuonamoku

Department : Research, Evaluation & Data Science

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital / civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran / military status or other applicable legally protected characteristics.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Research, Analyst, and Information Technology

Industries

Non-profit Organizations

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