Account Director - Technology Sector (Consulting & Engineering Services)
Arcadis is the world\'s leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people in over 70 countries, dedicated to improving quality of life.
Overview
Role scope : national; location can be filled in any North American location where Arcadis has a legal entity.
Role description
Lead long-term, sustainable, profitable growth in North America for existing global key clients in the Technology Sector. Lead and manage regional account relationships to establish Arcadis as a trusted partner and achieve growth in accounts managed. Reports to North American Technology Sector Leader.
Role accountabilities
- Develop and implement Account Strategy aligned with Arcadis business objectives and market sector strategies through annual and multi-year plans
- Prepare and execute account plans to translate strategy into concrete objectives, actions, and outcomes
- Develop and maintain knowledge of target clients and the technology sector to identify key trends and opportunities, with existing clients and across the sector
Client Development
Drive overall growth in client account plan bookings, gross margin, and collections to meet or exceed targetsMaintain a focus on customer experience (CX) throughout all client interactions at each touchpointDevelop and expand a network of relationships across Operations and Solutions to enable Arcadis to have maximum impact on our clientsCapture client data on regional accounts, including track record, case studies, sales collateral, relationship history, and delivery lessons learned, and make this available to support continuous improvement across accounts managedManage pursuits, contribute to bid / no-bid decisions by providing local knowledge, oversee proposal preparation, and support successful pursuitsManage the regional pipeline and align it with the business line pipeline to ensure an optimal flow of pursuits to achieve targetsWork collaboratively with Solutions and Service leaders to develop and align Arcadis value propositions into commercially viable propositions for the account, demonstrating value-creating outcomes for our clientsDevelop and leverage a network of enduring relationships across the client locally to understand their business needs, position Arcadis as a trusted partner, and contribute to growth of Arcadis\u2019s client relationshipsPeople
Create a positive account team culture built on growth and accountabilityWork with project teams in operations to achieve high performance, growth, and personal developmentDevelop relationships throughout Arcadis to foster cooperation and maximize opportunities to cross-sell and move up the client value chainFoster collaborative working relationships with operations leads to ensure end-to-end people management results in qualified resource availability and retentionThought Leadership
Share knowledge and understanding of key trends and emerging opportunities for our target clients and the technology sector aligned with Arcadis\u2019 mission to improve quality of lifeKey Shared Services
Work with the (G)BA Sales teams to determine client strategyWork with peers within the global sector to develop sector synergiesImplement new business models and apply new commercial skills as developed by the commercial excellence functionActively support marketing strategies (campaigns, events) for the targeted clients and its sectorEngage with operations / delivery teams to drive necessary resource outcomes to support growth and delivery excellence for the accountDecision Rights
Owns : Growing our business with the Key Client(s), winning strategic pursuitsDefinition and execution of client strategy, sharing and using sector insightsLead role for the North America region account teamInfluences
Project delivery for key client(s)Commercial contracting strategyQualifications & Experience
Proven track record of developing and implementing sales strategies to profitably grow client accountsDemonstrates client-focused perspective on relationship building and partnership to improve outcomes for our client\u2019s business objectivesDemonstrates significant leadership capability and the ability to inspire multi-disciplinary teams around a common purposeDemonstrates experience as a senior client developer with a significant presence in the sector regionally or from a broader global perspectiveAmbitious mindset and a drive to grow the business and meet targetsAbility to inspire and enthuse Account and Pursuit Teams to bring their bestEntrepreneurial attitude and strategic focus with excellent commercial drive and decisivenessAptitude to manage relationships at the executive levelStrong communication skills to present Arcadis\u2019 value propositions, manage through complex topics, and conflict resolutionThrives in collaborative working relationships to promote diversification of client accounts from a growth perspective and to assure engagement as a communityMentors and shares best practices with fellow account leaders and identifies emerging client development talentPriority experience areas
Breadth of experience : Working across different industries and business lines and / or functions, managing relationships that impact people / growth / solutions across organizational boundaries to drive positive client outcomesData and technology : Adopting data-driven decision-making, leveraging data to create, identify and demonstrate differentiated value. Tech savvy and curious about technologiesMobilizing talent : Embracing new workforce profiles and planning approaches, attracting and developing talent, leveraging talent in different markets, catalyzing a movement to benefit client outcomes and Arcadis performanceAligned to the Arcadis Leadership model, we seek Arcadians with a strong fit to our leadership success profile, to build and drive our culture of inclusion, accountability, human-centricity, and sustainability. Successful Arcadians will possess strong learning agility, combined with a balanced mix of curiosity, drive for success, and passion.
We value inclusion and encourage everyone to apply. You do meaningful work delivering sustainable solutions for a more prosperous planet. Our commitment to equality, diversity, inclusion and belonging is central to our values.
Compensation and benefits
Salary range : $182,293 - $209,636. Actual salaries vary based on experience, education, budget, internal equity, project, and location. This position is full-time. Benefits include medical, dental, vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition, well-being benefits, adoption assistance, tuition reimbursement, nine paid holidays, and 20 days of PTO per year. This position is eligible for a company bonus program.
Details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : OtherIndustries : Professional ServicesArcadis is an equal opportunity employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, or any other basis prohibited by law.
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