Site Reliability Engineer

Are you passionate about transforming and optimizing complex infrastructures? Do you thrive on solving challenging technical problems and ensuring high availability, security, and performance in cloud environments?

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

At KUBRA, we're seeking an enthusiastic and skilled Site Reliability Engineer to join our dynamic team. You'll work with cutting-edge technologies like Kubernetes, AWS, Terraform, and CI / CD tools to build and maintain robust, scalable, and secure systems.

If you're someone who loves to innovate, excels in a collaborative environment, and is dedicated to achieving excellence, this is the perfect opportunity for you to make a significant impact.

This is hybrid opportunity in Tempe, AZ.

How You’ll Contribute

Ensure that infrastructure and applications have high-quality Service Level Agreements (SLA) and Service Level Objectives (SLO) that are measured and adhered to.

Ensure KUBRA maintains well-documented standards and best practices to ensure existing and new services are built for high availability and security.

Ensure appropriate automation and observability exists to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.

Ensure that any incidents are thoroughly investigated and documented appropriately, along with the corresponding problem records with corrective actions.

Participate in the Architectural Review Process for new and existing services being built for the KUBRA HQ platform, ensuring compliance with standards and best practices for high availability, observability, security, and cost efficiency.

Work closely with Development, Infrastructure, and Operations teams to lead the root cause analysis related to any major incidents – leading senior stakeholder communication, driving problem-solving, and debugging with best practice techniques.

Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with Platform Engineering and Software Engineering teams to remediate any findings.

Perform periodic audits of applications and infrastructure to ensure compliance with standards and identify necessary remediation.

Strengths That Shine in This Role

Capable of analyzing intricate technical challenges and devising effective solutions.

Meticulous and attentive to details to ensure compliance with high availability and security standards.

Skilled in collaborative environments, fostering strong interpersonal relationships with team members.

Adaptable and quick to embrace new technologies and environments.

Proactive in identifying and resolving issues before they become problematic.

Effective in explaining complex technical issues to both technical and non-technical audiences.

Committed to delivering top-quality work consistently.

Resilient under pressure and capable of excelling in a fast-paced setting.

Skills That Matter in This Role

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent experience.

AWS Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer) are desirable.

Kubernetes Certifications (CKA, CKS, CKAD, KCNA) are desirable.

Experience with a systems programming language, such as Go or Python, and shell scripting.

Proficient with Terraform and infrastructure as code principles.

Demonstrated proficiency in public cloud environments, particularly AWS.

Hands-on experience with Kubernetes management within AWS EKS.

Experience with CI / CD automation tools such as CircleCI and ArgoCD.

Experience with monitoring and logging in cloud environments, using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, Honeycomb, etc.

In-depth understanding of containerization, microservice architecture, and related technologies.

Strong communication skills and ability to facilitate effective technical problem-solving.

Why You’ll Love Working Here

Thrive in an award-winning, innovation-driven culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards

Earn competitive pay with annual performance-based bonuses that recognize your impact

Invest in your future with our 401(k) plan featuring company matching

Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options

Recharge with paid vacation and sick days — and a paid day off for your birthday

Make an impact with two paid volunteer days to give back to your community

Advance your skills with free access to LinkedIn Learning and our education reimbursement program

Prioritize your mental health with a free premium Headspace membership

Stay active with our on-site fitness center

Refuel at fully stocked refreshment stations with complimentary drinks and snacks

Enjoy exclusive perks with access to “Tickets at Work” discounts and memberships

#STACK2024

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S / Canada. All sponsorship determinations are case by case based on business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.