Talent.com
Manager - Digital Vendor Management
Manager - Digital Vendor ManagementTractor Supply • Nashville, TN, US
Manager - Digital Vendor Management

Manager - Digital Vendor Management

Tractor Supply • Nashville, TN, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Manager - Digital Vendor Management

The Manager, Digital Business Operations (Vendor Management) will play a key role in managing a network of 1400+ dropship vendors, ensuring digital SKU availability, and driving strategy for pilot programs to support merchants and vendors. This role can expect to spend time developing audits, ensuring vendor compliance, and providing growth and risk mitigation strategies to optimize Digital performance. This is a managerial role with the potential to expand the team as the program develops.

Essential Duties and Responsibilities (Min 5%)

Drop Ship Vendor Oversight

  • Oversee digital vendor compliance to ensure alignment with TSC policies and standards, including but not limited to : accurate Bill of Lading (BOL) creation, approved carrier utilization, on-time delivery performance, product and inventory accuracy, and overall operational adherence.

Cross-Functional Coordination

  • Partner cross-functionally with drop ship vendors, digital merchants, supply chain, customer service, and fulfillment teams to ensure product is available and buyable, provide key decision points to merchants, and that key customer service metrics are achieved.
  • Audit & Trend Management

  • Monitor performance metrics and audit for exceptions such as high cancellation rates or delays; proactively address issues, coordinate escalations with vendors, and drive corrective actions to sustain high levels of customer satisfaction
  • Order Data & Reporting

  • Track and analyze post-purchase vendor fulfilment metrics such as : cancellation rate, return rate, click to ship, and others. Iterate on dashboards and reports to highlight key performance metrics and opportunities for process improvement.
  • Growth & Risk Mitigation

  • Identify and recommend enhancements to vendor management processesincluding audit refinement, automation opportunities, EDI improvements, and SKU trackingto drive greater efficiency, accuracy, and scalability.
  • Team Leadership & Process Governance

  • Manage and mentor a team of vendor management analysts and specialists. Define SOPs, establish metrics and SLAs, and support auditing and compliance for digital vendor management.
  • Required Qualifications

    Experience : 5+ years of experience in digital vendor management, digital operations, or e?commerce logisticsideally in a multi?channel retail environment

    Education : Bachelor's degree in Business, Supply Chain, Operations or related field from an accredited college or university. Any suitable combination of education and experience will be considered.

    Professional Certifications : None

    Preferred Knowledge, Skills or Abilities

  • Familiar with building program strategy and driving ROI / prioritization discussions.
  • Proven ability managing order processing systems and workflows; familiarity with OMS, SAP, or similar platforms preferred.
  • Strong analytical skills, with experience in SQL, Power BI & performance reporting.
  • Excellent communication and interpersonal skills; adept at cross?functional collaboration in fast?paced settings.
  • Detail-oriented, with a proactive mindset toward continuous process improvement and customer satisfaction.
  • Working Conditions

  • Normal office working conditions
  • Physical Requirements

  • Sitting
  • Standing (not walking)
  • Lifting up to 10 pounds
  • Disclaimer

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

    Company Info

    At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

    Create a job alert for this search

    Manager Vendor Management • Nashville, TN, US

    Related jobs
    Digital Project Manager

    Digital Project Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Digital Project Manager to support digital tactics across client accounts.Key Responsibilities Manage execution of digital projects, ensuring timely completion within s...Show more
    Last updated: 30+ days ago • Promoted
    Digital Marketing Manager

    Digital Marketing Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Digital Marketing Manager.Key Responsibilities Research and recommend digital channels and communication strategies Collaborate with the Marketing Director to execute ...Show more
    Last updated: 30+ days ago • Promoted
    GTM Operations Senior Manager

    GTM Operations Senior Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a GTM Operations Sr Manager to optimize the operational foundation for its go-to-market team.Key Responsibilities Manage the process for setting, tracking, and reporting ...Show more
    Last updated: 3 days ago • Promoted
    Digital Advertising Performance Manager

    Digital Advertising Performance Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    Digital Advertising Performance Manager.Key Responsibilities Provide expert guidance on digital media strategies and recommend tailored solutions for clients Develop and present client strategie...Show more
    Last updated: 2 days ago • Promoted
    Implementation Manager

    Implementation Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for an Implementation Manager to oversee the successful deployment of its platform to customers.Key Responsibilities Deploy the platform to customers, ensuring successful com...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager GTM Transformation

    Senior Manager GTM Transformation

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for a Senior Manager, GTM Transformation.Key Responsibilities Lead the development of strategic recommendations and frameworks across GTM teams Translate strategy into actio...Show more
    Last updated: 1 day ago • Promoted
    Team Manager

    Team Manager

    Panera Bread • Lebanon, TN, United States
    Full-time
    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.Get ready to rise and come...Show more
    Last updated: 18 days ago • Promoted
    Website Performance Manager

    Website Performance Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Website Performance Manager.Key Responsibilities Build and maintain relationships with a portfolio of clients, ensuring customer needs drive priorities and decisions E...Show more
    Last updated: 10 days ago • Promoted
    Technology Vendor Management Manager

    Technology Vendor Management Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Manager, Technology Vendor Management.Key Responsibilities Support the vision and mission of the IT Vendor Management Office (VMO) Manage compliance of technology purc...Show more
    Last updated: 30+ days ago • Promoted
    Product Manager

    Product Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for a Manager, Product to lead the Digital Bank Experience team.Key Responsibilities Develop and execute the long-term product roadmap and strategy for digital banking servic...Show more
    Last updated: 30+ days ago • Promoted
    Growth Manager

    Growth Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Growth Manager who is passionate about supporting and empowering franchisees to reach their full potential. Key Responsibilities Lead, manage, and hold accountable franc...Show more
    Last updated: 30+ days ago • Promoted
    Organizational Change Manager

    Organizational Change Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for an Organizational Change Manager to drive change initiatives within the organization.Key Responsibilities Lead and implement change initiatives related to business proces...Show more
    Last updated: 30+ days ago • Promoted
    Digital Campaign Manager

    Digital Campaign Manager

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Digital Campaign Manager to oversee the implementation of digital marketing campaigns.Key Responsibilities Manage the post-sale process, ensuring complete delivery of d...Show more
    Last updated: 30+ days ago • Promoted
    Remote Finance Director - AI Trainer

    Remote Finance Director - AI Trainer

    Data Annotation • Hendersonville, Tennessee
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...Show more
    Last updated: 30+ days ago • Promoted
    Digital Brand Engagement Manager

    Digital Brand Engagement Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for a Digital Brand & Community Engagement Manager to lead their digital brand strategy and community presence in the B2B tech space. Key Responsibilities Develop and execute ...Show more
    Last updated: 2 days ago • Promoted
    Digital Product Marketing Manager

    Digital Product Marketing Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for a Product Manager.Key Responsibilities : Partner with product management to translate customer challenges into product features and benefits Create and implement GTM stra...Show more
    Last updated: 1 day ago • Promoted
    Digital Strategist - Change Management

    Digital Strategist - Change Management

    VirtualVocations • Nashville, Tennessee, United States
    Full-time
    A company is looking for a Digital Strategist / Change Management to lead clients through the change management lifecycle. Key Responsibilities Lead stakeholder mapping, change impact assessments,...Show more
    Last updated: 1 day ago • Promoted
    Vendor Escalations Manager

    Vendor Escalations Manager

    VirtualVocations • Murfreesboro, Tennessee, United States
    Full-time
    A company is looking for a Vendor Escalations Manager.Key Responsibilities Assign escalation tasks and facilitate resolution of issues during local circuit deliveries Maintain regular communicat...Show more
    Last updated: 3 days ago • Promoted