Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockDublin, OH, US
3 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #34648

    Create a job alert for this search

    Team Leader • Dublin, OH, US

    Related jobs
    • Promoted
    Kitchen Team

    Kitchen Team

    Panda Restaurant GroupMarysville, OH, US
    Full-time
    Join us as a Kitchen Team Associate.We’re looking for friendly team players to cook delicious food while maintaining the highest standards of cleanliness for our guests.Thrive in a safe and s...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Seasonal Distribution Associate

    Seasonal Distribution Associate

    FedExPlain City, OH, US
    Full-time +1
    Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving.Be part o...Show moreLast updated: 22 hours ago
    • Promoted
    Team Leader

    Team Leader

    Columbus StaffingColumbus, OH, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...Show moreLast updated: 1 day ago
    • Promoted
    Travel CT Tech - $2,294 per week in Washington Court House, OH

    Travel CT Tech - $2,294 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with Nationwide Therapy Group to find a qualified CT Tech in Washington Court House, Ohio, 43160!. NTG is committed to matching you to the right position and we pride ...Show moreLast updated: 23 days ago
    • Promoted
    Travel CT Tech - $2,343 per week in Washington Court House, OH

    Travel CT Tech - $2,343 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with CrossMed Healthcare Staffing to find a qualified CT Tech in Washington Court House, Ohio, 43160!. At CrossMed Healthcare Staffing, we aim to create lasting impres...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Lead, PT

    Shift Lead, PT

    Marcus Theatres CorporationPickerington, OH, United States
    Part-time
    Under the direction of the theatre management team, the.A shift lead may serve as a first point of contact for guest concerns and assist with other associate related task such as : coaching, trainin...Show moreLast updated: 22 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Columbus StaffingColumbus, OH, US
    Full-time +1
    Our company at H&R Block believes in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We stri...Show moreLast updated: 1 day ago
    • Promoted
    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Applewood CentersLondon, OH, US
    Full-time
    Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Show moreLast updated: 15 days ago
    • Promoted
    Travel CT Tech - $2,732 per week in Washington Court House, OH

    Travel CT Tech - $2,732 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Washington Court House, Ohio, 43160!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With...Show moreLast updated: 21 days ago
    • Promoted
    Team Lead II

    Team Lead II

    Central Garden & PetLockbourne, OH, US
    Full-time
    Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry.This is an Exempt, full-t...Show moreLast updated: 9 days ago
    • Promoted
    Team Lead

    Team Lead

    College HUNKSColumbus, OH, US
    Full-time +1
    College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America.College Hunks Hauling Junk also has impressive brand recognition.The franchise ha...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    College Hunks Hauling Junk & MovingColumbus, OH, US
    Full-time +1
    College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America.The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,147 to $2,380 per week in Washington Court House, OH

    Travel CT Tech - $2,147 to $2,380 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Washington Court House, Ohio, 43160!.Ready to start your next travel adventure? LRS Healthcare offers a full benefi...Show moreLast updated: 23 days ago
    • Promoted
    Travel CT Tech - $2,565 to $2,744 per week in Washington Court House, OH

    Travel CT Tech - $2,565 to $2,744 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Washington Court House, Ohio, 43160!.Host Healthcare is an award-winning travel healthcare company with an immedia...Show moreLast updated: 3 days ago
    • Promoted
    Travel CT Tech - $2,934 per week in Washington Court House, OH

    Travel CT Tech - $2,934 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with talent4health to find a qualified CT Tech in Washington Court House, Ohio, 43160!.Talent4Health is the most candidate-centric agency in the industry.Talent4Healt...Show moreLast updated: 23 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    Columbus StaffingColumbus, OH, US
    Full-time +1
    H&R Block Multi-Unit Team Leader.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and commun...Show moreLast updated: 1 day ago
    • Promoted
    Travel CT Tech - $2,466 to $2,666 per week in Washington Court House, OH

    Travel CT Tech - $2,466 to $2,666 per week in Washington Court House, OH

    AlliedTravelCareersWashington Court House, OH, US
    Full-time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified CT Tech in Washington Court House, Ohio, 43160!. Are you ready to take your Travel career to the next level? See places you ...Show moreLast updated: 23 days ago
    • Promoted
    Operations Team Lead - Mailroom

    Operations Team Lead - Mailroom

    Cass Information SystemsColumbus, OH, United States
    Full-time
    Responsible for providing leadership and training to inbound and outbound mailroom associates including coordinating production workflow, monitoring quality, and providing feedback to achieve conti...Show moreLast updated: 9 days ago