Growth Marketing Manager (Adobe)

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States

If you think you are the right match for the following opportunity, apply after reading the complete description.

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our

Growth Marketing Manager (Adobe)

is an integral part of our Digital Marketing team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC.

The Opportunity

As a

Growth Marketing Manager (Adobe) , you will leverage your expertise in Adobe Experience Platform applications (AEP, CDP, AJO, CJA) to lead complex business / technical integrations and impact our clients’ products through data-driven decisions. You’ll ensure our clients successfully adopt and leverage Adobe technologies as we launch their digital marketing campaigns!

Responsibilities

You’ll lead complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape with tools like Braze, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh.

Adobe Experience Platform (AEP), Customer Data Platform (CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA) are required.

Drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders

You’ll coach project teams and mentor the Growth team to ensure client success, with a specific emphasis on leveraging Adobe Experience Platform applications.

Lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks, particularly focusing on the implementation and utilization of Adobe Experience Platform applications.

You’ll train clients on how to use their marketing technology stack, including Adobe tools, and advise on best practices for optimization and scaling

Lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes-based analytics, and data reporting to demonstrate ROI

You’ll provide feedback to internal teams on creative assets and content development

Resolve a wide range of customer inquiries from basic education to technical operations, specifically related to Adobe Experience Platform applications

Develop and launch multi-channel marketing strategies to improve engagement, conversion, and retention metrics, leveraging Adobe Experience Platform applications

Collaborate with technology vendors to develop customized marketing solutions for clients, with a focus on Adobe technologies

Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance, using insights from Adobe Experience Platform applications.

Travel to client offices as needed

Qualifications

3+ years of professional experience in a client-facing marketing strategy role, with extensive experience in Adobe Experience Platform applications (AEP, CDP, AJO, CJA).

Demonstrated proficiency in deploying campaigns in customer engagement platforms

Experience successfully developing and leading multi-phase projects with diverse stakeholders, particularly those involving Adobe Experience Platform (AEP) applications.

You’ve led diverse, cross-functional teams and have coached and mentored team members

Excellent written and verbal communication skills

Proficient in HTML / CSS for emails, landing pages, content cards, and in-app messages

You’ve successfully planned and deployed integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long-term value, utilizing Adobe Experience Platform (AEP) applications.

Extensive knowledge of data-driven marketing practices : audience segmentation, personalization, retargeting, exclusions, etc., with a focus on Adobe Experience Platform (AEP) applications

You can present complex ideas to clients and team members in a compelling and energetic way

You’re empathetic to client needs and can help find solutions if problems arise, especially those related to Adobe Experience Platform (AEP) applications.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

#LI-hybrid

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)

Life & Disability Insurance

401K matching

Flexible paid time off & paid company holidays

Employee Share Purchase Plan

Employee Assistance Program (EAP)

And more!

• Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$95,000 - $127,000 USD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

Apply for this job indicates a required field

First Name

Last Name

Preferred First Name

Email

Phone

Location (City)

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N / A if you don't have one)

How did you hear about us?

Where did you hear about us?

Referring WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in the U.S.?

Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case)

Which of the following location(s) would you like to be considered for? Select all that apply.

Columbus, OH

Are you committed to working in a hybrid model from the office location selected above? Please note that TELUS Digital is not responsible for relocation.

Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations

How would you assess your competency with the following Adobe tools on a scale of 1 to 5?1 : No experience 2 : Used occasionally 3 : Regular user 4 : Power user 5 : Expert-Adobe Experience Platform (AEP)-Customer Data Platform (CDP)-Adobe Journey Optimizer (AJO)-Customer Journey Analytics (CJA)

(USA) Voluntary Demographic Questions WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following

VOLUNTARY

demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will

not

be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

#J-18808-Ljbffr