Customer Service Associate, ElectronicsMarshall Retail Group • Newark, NJ, US

No longer accepting applications

Customer Service Associate, Electronics

Marshall Retail Group • Newark, NJ, US

16 hours ago

Job type

Full-time

Job description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location : Newark Liberty International Airport

Schedule : Weekend availability required

Pay : $20.50 / hr.

Benefits

Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount

Job Responsibilities

Handles each customer in a courteous and gracious manner

Maximize sales by achieving add-on sales and recommendations

Knowledge of the store's stock; stock varies by store location

Assists in the upkeep of the store by maintaining store displays and merchandising.

Assists with inventory and receiving of merchandise

Replenish backstock to maintain appropriate levels of merchandise on the floor

Markdown merchandise as needed.

CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store

Other duties may be assigned

1 year + retail sales and / or cash handling experience

Excellent communication and people skills

Ability to multitask and problem solve

TAM Card may be required depending upon location

Additional Security clearance may be required depending upon location

Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements

Limited sitting

Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Normal or corrected vision and hearing

Can distinguish varying or specific colors, patterns, or materials to assist customers

Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures

Typically, indoors

Typically, in a consistent temperature

Use of fine motor hand functions

Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO / ADA / DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin / ancestry, age, gender identity, gender expression, military / veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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Customer Service Associate • Newark, NJ, US

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