Customer Success Associate

Reflex Robotics Job Post

Reflex Robotics is building affordable ($10k) humanoid robots to automate dangerous and repetitive tasks in manufacturing / logistics. We envision a future where everyone has their own "RobotGPT" that can do the boring stuff and help them focus on more fulfilling work.

We are a two-year old startup backed by Khosla Ventures, with $60m / year of revenue lined up pending successful pilots with e-commerce warehouses in 2024.

How Does It Work?

Our robots are designed & built in-house by an engineering team that led development of the Stretch robot at Boston Dynamics & key parts of the Model S,X,Y production line at Tesla. Reflex robots are high-performance, low-inertia, and designed for low-cost manufacturing.

We've also built a tele-operation system by which someone far away can basically "play a video game" and control the robots in real-time. This lets us do a LOT of tasks on day one, increase autonomy over time, and still have remote operators as needed to ensure that our robots don't make mistakes.

Key Company Beliefs

Freedom from dull & repetitive tasks allows humanity to focus on more rewarding pursuits.

Having high quality proprietary data is the key to building generational AI companies. Tesla FSD has 1B+ miles of driver data & ChatGPT has the whole internet - but there is no good dataset in robotics.

It is pointless to focus on overly academic things (e.g. maximal torque density, 0.1mm actuator precision, getting bipedal robots to walk) instead of actual utility to customers.

An insane work ethic is necessary for outsized success.

Here's Some Of What You Can Expect

Event Planning : Plan all the details (logistics, supplies, schedules, etc.) for customer / investor events.

Deployments : Travel to customer sites. Boots on the ground to make sure everything goes smoothly.

Technical Sales : Work directly with Chief Revenue Officer. Can field technical customer questions about our technology. Ideal candidate has background and knowledge of logistics / warehouse space.

Issue Resolution & Escalation : Act as a liaison between customers and internal teams.

2+ Years of Experience

How You Work And Think

High EQ - you are able to read a room and present effectively to different audiences

Extremely detail oriented - you double check your work and pride yourself on being trustworthy

Hardcore - willing to put in a ton of hours when needed and manage crisis

Low ego - you don't mind doing mundane tasks if it's a priority for the company

Proactive - you find things that are broken on your own and actively find solutions

Growth mindset - you're curious, quick to learn, open-minded, and seek out feedback

The role is in-person in NYC. If you're hard-working and hungry to learn, this is a great way to experience what it's like to build a deep-tech company with an A+ team.

You'd be joining at a time when there's working hardware, state-of-the-art remote-operation software, and a qualified set of pilot customers - the company is de-risked enough to see the hazy outlines of success, but not so large that there's no remaining upside.

Come join us!