IT Support Specialist

A company is looking for a Tier 1 IT Support Specialist to handle advanced technical issues and provide support for end-users.

Key Responsibilities

Provide first contact for moderately complex customer inquiries via phone, email, and web submissions

Assist customers in resolving technical problems with software, hardware, and mobile applications

Log and track inquiries, ensuring resolution within the agreed timeframe and writing knowledgebase articles for common problems

Required Qualifications

High school diploma or G.E.D

Two or more years of technical training and / or relevant certifications (e.g., A+, ITIL Foundation)

Experience with Microsoft Office products, VPN software, and Windows operating systems

Must meet government eligibility requirements