IT Support SpecialistVirtualVocations • Hampton, Virginia, United States

IT Support Specialist

VirtualVocations • Hampton, Virginia, United States

8 days ago

Job type

Full-time

Job description

A company is looking for an IT Support Specialist to provide technical expertise and end-user support for Microsoft 365 services.

Key Responsibilities

Provide Tier 2 / 3 support for Office 365 applications and troubleshoot related issues

Manage users, groups, licensing, and roles within Microsoft 365 Admin Center and Azure AD

Monitor Microsoft 365 service health and communicate incidents or outages to stakeholders

Required Qualifications

Experience providing Tier 2 / 3 technical support in an enterprise environment

Working knowledge of Microsoft 365 Admin Center and Azure Active Directory

Proficiency with SharePoint Online and OneDrive governance best practices

Experience supporting Teams meetings and related devices

General Equivalency Diploma (GED) or High School diploma with 2+ years of relevant experience

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IT Support Specialist • Hampton, Virginia, United States

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