IT Support Specialist

A company is looking for a Service Desk Specialist responsible for providing technical support and customer service to end users.

Key Responsibilities :

Manage incoming support requests, document user information, and track incidents to resolution

Diagnose and resolve hardware and software issues, including installations and configurations

Perform preventative maintenance and analyze incident trends to improve system performance

Required Qualifications :

Education : HS Diploma or equivalent required

Experience : Relevant work experience required

Certification : Relevant certification is a plus