IT Support Specialist

A company is looking for an Information Technology Support Specialist.

Key Responsibilities

Serve as the first point of contact for technical issues via phone, email, and remote support tools

Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office applications, hardware, and basic network connectivity

Document all issues and resolutions using a ticketing platform and maintain daily productivity expectations

Required Qualifications

1+ year of IT support / help desk experience in a structured environment

Strong Microsoft Office / Microsoft 365 support experience

Strong Windows troubleshooting skills

Familiarity with ticketing systems and incident tracking

Degree in IT, Computer Science, or equivalent professional experience (preferred)