IT Support Specialist

A company is looking for an IT User Support Specialist to provide technical support and resolve IT-related issues.

Key Responsibilities

Manage and document issues for employees, ensuring effective communication and resolution

Evaluate incoming support requests, identify issues, and utilize resources to resolve problems

Assist users in implementing requests and maintain user account information and system security

Required Qualifications

Associate's degree in information technology or related field (or equivalent experience)

5-7 years of customer service experience in an IT environment

Knowledge of various computer systems, hardware, and software

Ability to multi-task in a fast-paced environment with changing priorities