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IT Support Specialist

VirtualVocations
Hampton, Virginia, United States
Full-time

A company is looking for an IT Support Specialist to provide comprehensive help desk support and troubleshoot technical issues.

Key ResponsibilitiesProvide first-line support for technical issues via phone, email, and chatDiagnose and resolve hardware, software, and networking issuesConduct periodic on-site visits for installations and maintenance of IT infrastructureRequired QualificationsStrong customer service orientationProficient troubleshooting skills across various operating systems (Windows, macOS, Linux)Solid understanding of networking concepts, including TCP / IP, DNS, and DHCPFamiliarity with help desk ticketing systems and remote support toolsFlexibility to learn new technologies and adapt to changing IT environments

12 days ago
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