IT Support Specialist

A company is looking for an IT Support Specialist who can work SE Asia hours.

Key Responsibilities

Manage ticket intake, troubleshooting, and documentation with a detail-oriented approach

Engage with end users empathetically to create a supportive and trust-building environment

Collaborate effectively as a team player and adapt to shifting priorities

Required Qualifications

1-3 years of experience in Help Desk or technical support operations

Basic understanding of user and group administration and productivity software (Microsoft 365, Google Workspace)

Proficiency in troubleshooting devices including laptops, desktops, and mobile devices

Ability to triage and troubleshoot issues with a structured approach

Professional and empathetic communication skills when supporting users