IT Support Specialist

A company is looking for an IT Support Specialist I to join their global team in Yerevan.

Key Responsibilities

Provide first-level technical support to end-users virtually or in person

Troubleshoot and resolve basic hardware and software issues

Log and track support requests in a ticketing system, ensuring timely resolution and documentation

Required Qualifications

Associate's degree in IT or industry-standard certifications like A+ or Network+

1 year of hands-on experience in a support capacity

Proficiency in navigating and troubleshooting Apple and PC environments

Fluent in Armenian, with professional proficiency in English and intermediate proficiency in Russian

Customer-focused attitude and ability to work in a globally-distributed team