IT Support Specialist

A company is looking for an IT Support Services II - Quick Fix.

Key Responsibilities :

Resolve support tickets and assist in scheduling for the team

Provide troubleshooting and support for desktop, networking, and cloud services

Engage with customers, assess ticket urgency, and document processes for Help Desk and Dispatch

Key Qualifications :

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

2+ years of experience in IT support or system administration

Strong knowledge of operating systems and enterprise applications

Experience with networking concepts and helpdesk / ticketing systems

Familiarity with cloud services and IT security practices is preferred