Cengage Work Program Management Lead

Lead For Cengage Work Program Management

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

We are in search of a proficient and dedicated Program Manager to become part of our high-achieving team. This position offers great visibility and brings about various challenges and opportunities to achieve significant results through problem-solving, teamwork, and leadership. The Program Management Lead will collaborate with Product Management, User Experience Development, Content Creation, Go-to-Market, Sales, Customer Support, and Engineering to ensure alignment and successful achievement of program goals. This role is essential in guiding the product technology teams towards a Product Operating Model, encouraging a collaborative, empowered, and outcome-focused approach.

What You'll Do Here :

• Lead Program Initiatives : Work with leads to deliver projects through lifecycle phases. Align key deliverables for program success.
• Foster Communication and Transparency : Foster communication and facilitate regular planning / status meetings within workstreams, updating C-level partners on program health and progress. Stay proactive in overseeing critical decisions, monitor their progress, and communicating updates to ensure transparency among all collaborators.
• Address Obstacles : Identify and solve obstacles, trade-offs, and key path problems by managing risks, issues, and changes through tools like risk registers and PMO protocols.
• Manage Budgets and Resources : Develop and lead all aspects of program budgets, ensuring costs stay within target across all workstreams. Optimize prioritization of resources, including vendor teams, to improve efficiency and delivery.
• Ensure Customer Readiness : Ensure customer support expectations are set, training is planned, and validation activities (e.g., UX testing) are implemented effectively to drive a seamless customer experience.
• Detail program health with actionable reporting on key achievements, metrics, risks, and insights for informed decision-making.
• Assist in Planning : Aid in roadmap and initiative planning by aligning with product management objectives and maintaining program focus.
• Drive Constant Advancement : Advocate for and drive constant advancements in processes, strategic alignment, and communication to facilitate successful implementation across all workstreams. Assist in transitioning to a Product Operating Model by integrating practices that empower product teams and nurture a focus on market outcomes.

Skills You'll Need for This Role :

Preferred Qualifications :

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation : At Cengage Group, we are committed to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 20% Annual : Individual Target $117,100.00 - $180,000.00 USD.

Warning : Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.