Front Office Agent

Front Desk Agent

Nestled in the heart of charming Kennebunkport, Maine, the Kennebunkport Inn is seeking a warm, professional, and guest-focused Front Desk Agent to join our team. As the first point of contact for our guests, you'll play a key role in creating memorable experiences in a setting that blends coastal elegance with timeless New England hospitality. If you thrive in a fast-paced, people-oriented environment and take pride in delivering exceptional service, we'd love to hear from you!

Job Summary :

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests' needs.
• Direct guests as they arrive into the main lodge or onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Be informed of all events taking place on property.
• Assist guests in getting luggage to their rooms. Work closely with drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process. Print a final folio for guests review prior to collecting final payment.
• Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Working knowledge of all rates, packages, groups, and booking restrictions.
• Have a thorough working knowledge of hotel guest services / property management system.
• Awareness of guestroom availability.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.
• Receive and expedite all guest messages, packages, and mail received.
• Make and confirm reservations over the phone as staffing allows and when the reservations department is not available.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Monitor completion of Front Office shift reports / communication daily.
• Maintain the lobby and sitting area including bottled water, fruit, cookies, and snacks are replenished and maintained. Fix any uncleanliness, waste, newspapers / brochures, etc.

Essential Functions :

About Kennebunkport Resort Collection : The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond / / Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort / / Ocean Restaurant, Kennebunkport Inn / / The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel / / Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove / / The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees :

Why Join Our Team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.