Talent.com
Front Desk Agent

Front Desk Agent

Crestline Hotels and ResortsPortland, Maine, United States, 04101
30+ days ago
Job type
  • Full-time
Job description

Pay Starting At : $18.00 / hour

Overview :

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths :

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities :

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience :

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
  • Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

    From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include : Health and Welfare plans to include Medical / Dental / Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more!

  • Benefits may vary depending on location.
  • No application deadline. All positions posted on on-going basis until filled
  • PIdb6cb3587830-30511-36855805

    Create a job alert for this search

    Front Desk Agent • Portland, Maine, United States, 04101

    Related jobs
    • Promoted
    Front Desk Associate

    Front Desk Associate

    Planet FitnessBrunswick, ME, US
    Full-time
    Planet Fitness Front Desk Associate.At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environmen...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Accounts Advisor

    Customer Accounts Advisor

    AaronsBiddeford, ME, United States
    Full-time
    Customer Accounts Advisor The salary range for this role is $16.This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Advisors serve as coaches to our cus...Show moreLast updated: 8 days ago
    • Promoted
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & ResortsPortland, ME, US
    Full-time
    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    US Customs and Border ProtectionChebeague Island, ME, US
    Full-time
    Border Patrol Agent (BPA) Entry Level.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including. Border Patrol determines duty assignments at the ...Show moreLast updated: 30+ days ago
    • Promoted
    Front Office Agent

    Front Office Agent

    EOSKennebunkport, ME, US
    Full-time +1
    Nestled in the heart of charming Kennebunkport, Maine, the Kennebunkport Inn is seeking a warm, professional, and guest-focused Front Desk Agent to join our team. As the first point of contact for o...Show moreLast updated: 2 days ago
    • Promoted
    Travel Nurse - RN - ER - Emergency Room - $1897.2 / Week - Hiring Now

    Travel Nurse - RN - ER - Emergency Room - $1897.2 / Week - Hiring Now

    CrossMed HealthcareBridgton, ME, US
    Full-time
    CrossMed Healthcare is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Bridgton, ME. Shift : 12 hr days Start Date : 10 / 08 / 2025 Duration : 13 weeks Pay : $18...Show moreLast updated: 5 days ago
    • Promoted
    NSR Suites Part Time-100011

    NSR Suites Part Time-100011

    Extended Stay AmericaScarborough, ME, United States
    Part-time
    The NSR Suites Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet ...Show moreLast updated: 4 days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Pyramid Global HospitalityKennebunkport, ME, US
    Full-time
    At Pyramid Global Hospitality, people come first.As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters...Show moreLast updated: 30+ days ago
    • Promoted
    Rental Sales Agent - FT

    Rental Sales Agent - FT

    Avis Budget GroupPortland, ME, US
    Full-time +1
    Job Opportunity At Avis Budget Group.Unlimited Commission - Average FT Earnings is $58,280 / year Shift Premium may Apply. Immediately hiring! We are now seeking passionate, energetic and motivated pe...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse - RN - ER - Emergency Room - $1897.2 / Week

    Travel Nurse - RN - ER - Emergency Room - $1897.2 / Week

    CrossMed HealthcareBridgton, ME, US
    Full-time
    CrossMed Healthcare is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Bridgton, ME. Shift : 12 hr days Start Date : 10 / 15 / 2025 Duration : 13 weeks Pay : $18...Show moreLast updated: 5 days ago
    • Promoted
    Patient Service Representative-Cancer Care; Front Desk (South Portland)

    Patient Service Representative-Cancer Care; Front Desk (South Portland)

    MaineHealthSouth Portland, ME, United States
    Part-time
    Clerical / Administrative Support.For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions.Please note this bonu...Show moreLast updated: 24 days ago
    • Promoted
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionCornish, ME, United States
    Full-time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 2 days ago
    • Promoted
    Sales Agent

    Sales Agent

    AAA Northern New EnglandBrunswick, ME, United States
    Full-time
    Comprehensive benefits including pension plan.Our door is open to talented sales professionals with the ambition, initiative, self-determination, strong work ethic, career dedication, and winning a...Show moreLast updated: 3 days ago
    • Promoted
    Looking for the ultimate side hustle?

    Looking for the ultimate side hustle?

    Survey AuthoritySanford, ME, United States
    Full-time
    Earn cash by matching with real companies that pay you for your opinions.Show moreLast updated: 3 days ago
    • Promoted
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServiceBailey Island, ME, United States
    Full-time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...Show moreLast updated: 5 days ago
    • Promoted
    Real Estate Agent

    Real Estate Agent

    VyllaPortland, ME, US
    Full-time
    Vylla Home’s national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales age...Show moreLast updated: 9 days ago
    • Promoted
    Job Front Desk Agent

    Job Front Desk Agent

    Highgate HotelsScarborough, ME, US
    Part-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Host

    Front Desk Host

    Texas RoadhouseScarborough, ME, United States
    Full-time
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you f...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent - Experienced (GS11)

    Border Patrol Agent - Experienced (GS11)

    US Customs and Border ProtectionBailey Island, ME, US
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may quali...Show moreLast updated: 30+ days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionCornish, ME, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 2 days ago