Medical Equipment Customer Service Representative

Customer Service Representative Home Healthcare Intake & Insurance Verification

Support Patients. Coordinate Care. Make a Difference.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day.

Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

What Youll Do - Essential Job Functions

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Why Join Rotech?

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Employment Requirements

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

Qualifications

Required Education & Experience

Preferred Background

Skills & Competencies

Technical Proficiency

Physical Requirements

Benefits