CareStack Systems and Operations Manager

CareStack Systems and Operations Manager

Location : New York City (Hybrid 3-5 days / week in office)

Reports to : CEO

Department : Operations

Overview

United Dental Corporation (UDC) is a data-driven DSO scaling rapidly toward $100M+ in revenue. We operate entirely on CareStack, which is our clinical, operational and financial backbone. This role exists to operationalize CareStack at scale. You'll take a loosely configured platform and turn it into a disciplined, standardized operating system that drives compliance, billing accuracy and real-time visibility across all practices. You will report directly to the CEO, who will aggressively push for mass standardization, automation and efficiency across the organization.

Key Responsibilities

• Audit current CareStack configurations : templates, note workflows, permissions, code mappings, billing processes (First 90 Days)
• Enable and standardize auto-draft creation for doctor clinical notes and link templates to CDT codes
• Build system-level checks to enforce "no claim without a finalized note."
• Partner with RCM and data / ETL teams to validate clean reporting from CareStack.
• Document workflows and create SOPs for long-term governance.
• Serve as CareStack system owner accountable for configuration, compliance and data integrity.
• Maintain user permissions, templates, CDT updates and automation rules.
• Audit clinical documentation and workflow adherence across practices.
• Lead onboarding / training for new providers and teams within standardized workflows.
• Continuously optimize automation to reduce manual work and increase reliability.

Requirements

Success Metrics

Compensation

Base Salary : $90,000-$120,000 depending on experience.

Bonus : Based on system stability, compliance (notes / claims) and data accuracy.

Mindset Fit

You build systems that replace people's manual work. You document what you build so no one ever rebuilds it. You hate doing the same thing twice. You like showing results before anyone asks.

Benefits

J-18808-Ljbffr