Project Manager

Client Launch Manager

This position is the key to successfully launching new clients and migrating existing clients within QuickBox, and will ensure their expectations are met both in timing and execution. The right person for this position must be detail oriented, have excellent project management and communication skills and work closely with internal teams to manage risks such as scope, technical, project, and the overall relationship that might impact the target launch timeline. The person will need to interface with a client after contracts are assigned and follow all aspects of the Quick Box process. This person will also need to be capable of reviewing the process and implementing initiative to simplify and improve the process for both the Client and QuickBox.

Plan, execute and complete new client initiatives

Plan, execute and complete existing client migrations

Collaborate with internal and external stakeholders representing various operational functions and business units

Set project goals, identify key wins and risks, and anticipate potential future risks and / or opportunities in order to manage them accordingly.

Apply problem-solving and facilitation skills to identify and solve complex business issues

Facilitate meetings and assign clear action items and follow ups

Manage competing and / or conflicting demands within project teams, using conflict mitigation techniques to maintain forward project momentum.

Support the standardization and continuous improvement of processes and requirements that support implementation projects

Establish effective relationships with internal and external stakeholders at all levels of the business

Effectively understand client communicated needs and translate those needs into QuickBox processes while also setting expectations regarding contracted KPIs.

Must have excellent verbal and phone skills

Must have excellent and precise written skills

Must be the advocate of Quick Box with the client to prevent scope creep and the ability to establish attainable client expectations

Must be analytical to determine if expectations are reasonable and attainable

If scope creep occurs must be prepared to engage Sales to create new pricing for the process

Must successfully interface with all aspects of Quick Box IT, Finance, Operations, Product, Sales at appropriate times in the process

Is responsible for creating Quick Box process credibility and confidence with the client

Job Qualifications Mandatory :

Must have fulfillment experience

Highschool diploma or GED

Critical and Strategic Thinker

Works well in Team environment

Willing to contribute ideas and feedback

Ability to learn on the go and pickup processes while in flight

Self-starter with excellent follow-through

Dependable, punctual and possess a positive attitude

Ability to clearly communicate

Extremely organized

Preferred Qualifications :

Bachelor's degree or equivalent preferred

5-8 years project management experience

Experience with new client launch and implementation

Strong computer and word processing skills, including Microsoft applications

Experience with Customer Relationship Management (CRM) software preferred