Call Center Representative (Entry level)

Start Date : December 8, 2025

Pay : $16.50–$17 / hr

Schedule : Monday–Friday, 8 : 30 AM–5 : 30 PM

Contract Duration : 90 Days

Training : 2–3 weeks + Final exam (must pass to continue)

We are seeking a Customer Service Representative to support the State of New Jersey's Property Tax Relief Hotline in a fast-paced call center environment. This is an excellent opportunity for someone with strong communication skills who is comfortable delivering high-quality service on behalf of a state agency.

Responsibilities

• Answer inbound calls from taxpayers regarding Property Tax Relief programs and related inquiries.
• Provide accurate, professional responses to all taxpayer questions.
• Maintain knowledge of all Division policies and program guidelines.
• Review and analyze taxpayer accounts to ensure applications are filed correctly.
• File applications on behalf of taxpayers when appropriate.
• Communicate refund amounts and confirm account information.
• Make necessary account adjustments when applicable.
• Update taxpayer addresses within the State system.
• Mail requested forms and guide taxpayers on where to submit required documents.
• Identify and report call-trend changes to management promptly.
• Ensure all customer service standards are consistently met.

Requirements

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience (call center preferred).
• Strong verbal and written communication skills.
• Ability to perform basic math and use a calculator.
• Comfortable using a computer and navigating multiple systems.

Physical & Work Environment

• Onsite, sedentary role requiring extended periods of sitting or standing at a workstation.
• Frequent computer and keyboard use; repetitive hand / wrist movements.

If you're detail-oriented, patient, and ready to represent the State of New Jersey with professionalism, we'd love to hear from you!

"Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."