Director Service Delivery

Director Service Delivery - Federal

The Director Service Delivery - Federal plays an integral role in the company's long-term success by strategically positioning the Project Management and Customer Care organization to provide an exceptional customer experience, effectively manage customer retention, and drive revenue growth for Public Sector Federal customers. Providing thought leadership with frequent interaction with cross-organizational Senior Leadership and Executive Management Teams.

Transformative leader with an outside in view of world class Customer Experience

Innate ability to partner and influence key organizations such as IT, Process Innovation and Product to garner continuous improvement within the Care Center

Analytical mind that strategically utilizes data and KPI's to aggressively drive the organization to new heights

The Main Responsibilities

Leadership & Team Development

• Builds and manages a high-performance team tailored to government service delivery.
• Hires, retains, and develops top talent, ensuring the right skills align with public sector requirements.

Customer Care & Engagement

Service Delivery & Operational Excellence

Technology, Data & Training Optimization

What We Look For In A Candidate

Education Qualifications :

10+ years related experience and with 5+ years experience at the managerial level.

Bachelor's degree or equivalent. Master's degree or greater is preferred.

U.S. Citizen and U.S. Based.

Must have or can obtain a Government Security clearance.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$149,084 - $198,779 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$156,539 - $208,718 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$163,993 - $218,657 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.