Customer Solutions Representative

Job Description

Job Description

At Mercer Kitchen Hall, we're more than just a food hall — we're a vibrant community built around great taste, exceptional service, and shared experiences. If you're passionate about hospitality, love working with people, and want to grow with a dynamic team, you're in the right place. Explore our open roles below and see how you can become part of something special.

Mercer Kitchen Hall is seeking a dedicated and customer-focused individual to join our team as a Customer Support Care. The ideal candidate will be responsible for providing exceptional customer service and support to ensure a positive experience for our customers.

Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide product information, resolve customer complaints, and escalate issues as needed
• Assist customers with order processing, returns, and exchanges
• Maintain accurate customer records and update information as necessary
• Collaborate with other departments to ensure customer satisfaction

Qualifications :

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you!