Integrated Services Support Specialist

At Percepta, we bring first-class service across each market we support.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

As an Integrated Services Support Specialist in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing Integrated Services at a Automotive Company creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across the Company.

Our over-the-air (OTA) updates continuously enhance customer experience, making Automotive Company vehicles smarter and more valuable over time.

We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide.

The Escalation Support Specialist will play a critical role in ensuring a seamless experience for our retail customers using connected vehicle services.

You will troubleshoot and resolve complex technical issues, collaborate effectively with internal teams and external customers, and deliver timely solutions.

During a Typical Day, You’ll

• Escalation Support : Provide expert technical support to retail customers via our Contact Resolution Center (CRC), resolving hardware and software issues within defined SLAs.
• Issue Resolution : Diagnose and resolve complex technical problems related to connected vehicle services, collaborating with product and engineering teams as needed.
• Proactive Monitoring & Issue Prevention : Leverage connected vehicle data to proactively identify and address potential issues before they impact customers, improving overall quality metrics.
• Data Analysis & Reporting : Analyze support data to identify trends, recurring issues, and areas for improvement in our services.

Contribute to reporting on key performance indicators (KPIs).

What You Bring to the Role Education

What You Can Expect

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we : Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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