Insurance Verification Specialist

Job Description

Job Description

• New healthcare administration or business degree graduates are welcome to apply

About Us

Neuhaus Foot and Ankle is Middle Tennessee’s largest comprehensive podiatry group. Neuhaus Foot and Ankle provides high quality health services to our communities in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening early to prevent more serious consequences. Neuhaus Foot and Ankle has nearly 20 clinics and growing.

Neuhaus Foot and Ankle is looking for an individual who enjoys a busy practice environment. The Insurance Verification Specialist  is a key member of the operations team, supporting our mission to deliver the best patient experience in healthcare.

This position is based in our administrative office in Smyrna.

Position Summary

We are seeking a detail-oriented and organized Insurance Verification Specialist to join our administrative team. In this role, you will be responsible for verifying patient insurance coverage, ensuring accurate benefit information, and helping to prevent claim denials and delays. Your work will play a critical role in ensuring a smooth billing process and a positive patient experience.

Key Responsibilities

Verify patient insurance coverage and eligibility prior to scheduled appointments, procedures, or admissions

Contact insurance companies to confirm benefits, co-pays, deductibles, and pre-authorization requirements

Document and update patient insurance information in the electronic medical records (EMR) system

Communicate benefit and authorization details clearly to patients and clinical staff

Obtain and track prior authorizations for procedures, referrals, or medications when required

Collaborate with front desk and billing teams to resolve insurance discrepancies

Assist with re-verification for returning patients and coverage changes

Stay current on insurance guidelines, coding policies, and payer-specific requirements

Follow up on denied authorizations or coverage issues, escalating as appropriate

Qualifications

Associates degree in related field (Bachelors preferred in healthcare administration or a business discipline)

Preferably 1–2 years of experience in insurance verification, medical billing, or related healthcare administrative role

Strong understanding of health insurance terminology (co-pays, deductibles, out-of-pocket max, etc.)

Familiarity with commercial insurance, Medicare, Medicaid, and managed care plans

Proficient with EMR systems and payer portals (e.g., Availity, Navinet)

Excellent attention to detail and organizational skills

Strong written and verbal communication skills

Ability to manage time effectively and meet deadlines in a fast-paced environment

What would make you a qualified candidate :

What would make you a stand-out candidate :

Neuhaus Foot and Ankle is a team that is dedicated to a high standard of patient care and customer service. This role reports to our Revenue Cycle Manager.

We have high expectations and provide a rewarding work environment for those that find Neuhaus Foot and Ankle the right fit. We protect our culture and care about your work environment. We offer perks and benefits such as . . .

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