Customer Success Manager (San Antonio, TX)

Customer Success Manager

The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities and delivers world class customer experiences. Become a trusted advisor and partner of choice and transform healthcare delivery by tackling the most challenging clinical and business issues across the continuum of care.

Your role :

• Manage and cultivate relationships, drive success planning, drive customer adoption, generate business outcomes, and elevate customer advocacy.
• Quantify outcomes and impact (analyze progress / outcomes), develop program documentation (plan, budget, risk management, status updates, client reporting), report and monitor all program performance, as well as identifying, managing, and escalating all program risks.
• Be central point of contact and customer advocate for the customer, (gain agreements on and achieving program goals and objectives, outlining program deliverables, detailing program and expected outcomes and benefits)
• Provide onsite management and oversight for the planning and execution of all in scope, interrelated projects that make up the overall customer program
• Oversee multiple Philips project managers, consultants and partners within the program team to ensure program implementation is planned and executed according to Philips standards
• Focus on continuous improvement opportunities to Identify best practices in Solution Delivery and identify upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value

You're the right fit if :

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips Transparency Details

The pay range for this position is $112,000 to $180,000 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to San Antonio, TX It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer / Disabled / Veteran