Control Desk Associate

Job Description

Job Description

The purpose of this year-round, part-time position is to work the control desk operations of Centennial Commons and the Heman Park Swimming Pool.

The Control Desk Associate position will be expected to complete routine matters, assignments and public contact work in a fast-paced, demanding and challenging environment.

Other responsibilities include providing recommendations to management and decision makers for recreation center and pool operations and handling unusual problems.

Work is performed under the direction of the Recreation Supervisor and / or Deputy Director / Recreation Facilities and Services.

ESSENTIAL FUNCTIONS

• Responsible for membership sales, program registration, minimal facility reservations.
• Assist patrons by being knowledgeable in all aspects of division facilities, programs and events
• Responsible for enforcement of rules and regulation of all facilities.
• Receives the public and answers questions; responds to inquiries and communicates openly with patrons and staff in a friendly, professional manner.
• Operate recreation software and regular office equipment in an effective manner
• Follows established cash handling procedures; balancing all transactions at the end of each shift and preparing individual deposits.
• Prepares and compiles forms, reports, manuals, personnel records, bills, invoices, or other material which includes gathering data from appropriate sources, classifying and arranging data in proper format and completing all administrative requirements accurately;
• Assists with the installation of new programs, systems, procedures, and methods of operation;
• Assists in the design and revision of forms;
• Screens visitors and phone calls;
• Independently initiates, answers, and follows-up on correspondence and inquiries;
• Prepares and / or maintains spreadsheets, reports, presentations, databases, complex records and files essential to assigned tasks;
• Responds to routine inquiries regarding departmental procedures and policies;
• Performs other duties as required and / or assigned.

QUALIFICATIONS :

• Minimum of 21 years of age; High School Diploma or age appropriate with this level of schooling (some college preferred).
• Minimum of two years responsible experience working in a recreational facility setting or similar role (preferred).
• Minimum of one-year experience in customer service and / or cash handling required. Demonstrated proficiency with MICROSOFT Word, Excel preferred.
• Demonstrated knowledge of RecTrac 3.1 preferred.
• Must be able to obtain CPR and First Aid certification within six months of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and Skill in computer-based spreadsheets, scheduling and word processing software programs, Internet and email;
• Basic knowledge of modern office practices procedures and equipment;
• Considerable Knowledge of English, writing, spelling, editing, and grammar and proper sentence structure;
• Ability to maintain exceptionally courteous and customer-service oriented performance;
• Special ability to work as a team member, and to foster a team-work environment;
• Must be able to work a combination of early mornings, days, evening, weekends and holidays.
• Ability to regularly handle confidential and sensitive information;
• Ability to quickly exhibit understanding of City and Departmental programs, policies and operations;
• Ability to make work decisions, and exercise initiative and judgment in carrying out work assignments;
• Ability to prepare and maintain departmental records of considerable complexity and to prepare reports / forms from such records;
• Ability to communicate effectively, and establish and maintain effective working relationships with other employees and the public;
• Ability to balance and prioritize simultaneous calls and complex work assignments, and manage multiple tasks with accuracy and efficiency;
• Ability to be accurate and precise in written and verbal communications;
• Possess an eye for details and excellent organizational skills;
• Ability to cope with frequent interruptions and adapt to current needs in a fast-paced environment;
• Ability to quickly and accurately follow complex oral and written instructions;
• Ability to write, edit and create reports independently and from instructions;
• Sense of creativity, initiative, and desire to consistently exceed requirements and expectations.

OVERALL PHYSICAL STRENGTH DEMANDS :

Physical strength for this position is indicated below with "X"-

Sedentary

Light

Medium

Heavy

Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts regularly OR requires walking or standing to a significant degree.

Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. regularly.

Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. regularly.

Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. regularly.

WORK ENVIRONMENT : Regularly

Regularly

Over 70%

Frequently

41% to 70%

Occasionally

16% to 40%

Rarely

Up to 15%

Never

• Physical Demand-
• Frequency-

Sitting

Talking

Hearing

Feeling attributes of objects (e.g., determining size, shape, temperature, or texture by touching with fingertips)

Grasping

Pushing

Standing

Walking

Driving

Reaching with hands / arms

Stooping, kneeling, crouching, crawling

Climbing or balancing

Repetitive wrist, and or finger movement

Moving up and down from / to sitting position on the floor

Physical support and care of children (e.g. diapering, feeding, positioning, etc.)

ENVIRONMENTAL CONDITIONS :

Regularly

Over 70%

Frequently

41% to 70%

Occasionally

16% to 40%

Rarely

Up to 15%

Never

• Environmental Condition-
• Frequency-

Work in confined spaces (crawl spaces, shafts, pipelines)

Wet, humid conditions (non-weather)

Varying, inclement outdoor weather conditions

Vibration

Work in hazardous traffic conditions (does not include regular traffic commute)

Extreme cold (non-weather; 1 hour)

Extreme heat (non-weather; >

100 deg. F for >

1 hour)

Subject to oils (mechanical or food)

Required to wear a respirator

Fumes or airborne particles

Work near moving mechanical parts

Work in high, dangerous places

Risk of electrical shock

Potentially hazardous bodily fluids

Potentially hazardous or cancer-causing agents or chemicals

Clarity of vision at 20 feet or more.

Clarity of vision at 20 inches or less.

Three-dimensional vision- ability to judge distance and space relationships.

Precise hand-eye coordination.

Ability to identify and distinguish colors.

Very quiet

Quiet

Moderate noises (i.e., an office with conversations, photocopiers, and / or computer printers.)

Loud noise

Very loud noise

Description of loud or very loud noise :

MACHINES, TOOLS, EQUIPMENT, SOFTWARE, AND HARDWARE :

Telephone, copier, fax, computer, and associated hardware and software. TV's, DVD, AED Vacuum.

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