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Prestige Travel Agency by Mich
Representante de Atención al Cliente en Viajes(Remoto)Prestige Travel Agency by Mich • San Diego, United States
Representante de Atención al Cliente en Viajes(Remoto)

Representante de Atención al Cliente en Viajes(Remoto)

Prestige Travel Agency by Mich • San Diego, United States
30+ days ago
Job description
Descripción del puesto Prestige Travel Agency by Mich está buscando un(a) Representante de Experiencia del Cliente en Viajes para brindar apoyo a los clientes durante todo su proceso de viaje, desde la reserva hasta el seguimiento posterior al viaje. Este puesto es ideal para personas apasionadas por los viajes, el servicio al cliente y la entrega de experiencias de alta calidad en un entorno de trabajo remoto. Responsabilidades principales Responder a las consultas de los clientes de manera oportuna y profesional a través de llamadas telefónicas, correo electrónico y plataformas de mensajería. Asistir a los clientes con reservas de viajes, cambios, cancelaciones y solicitudes especiales. Proporcionar información precisa sobre destinos, requisitos de viaje y políticas de la agencia. Dar seguimiento a los clientes para confirmar itinerarios y nivel de satisfacción. Resolver inquietudes o problemas de los clientes con empatía y habilidades efectivas de resolución de problemas. Mantener registros precisos de los clientes y de las reservaciones. Requisitos Excelentes habilidades de comunicación escrita y verbal. Experiencia en servicio al cliente (se valora experiencia en viajes o hospitalidad). Fuertes habilidades organizativas y atención al detalle. Comodidad con el uso de tecnología y aprendizaje de sistemas de reservas y herramientas CRM. Capacidad para trabajar de manera independiente en un entorno remoto. Pasión por los viajes y un enfoque centrado en el cliente. Lo que ofrecemos Trabajo 100 % remoto con horarios flexibles. Oportunidades de crecimiento profesional dentro de la agencia. Beneficios de viaje y descuentos exclusivos de la industria. Capacitación y apoyo continuo por parte de un equipo colaborativo. Declaración de igualdad de oportunidades Prestige Travel Agency by Mich es un Empleador que ofrece Igualdad de Oportunidades y valora la diversidad en el entorno laboral.
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Representante de Atención al Cliente en Viajes(Remoto) • San Diego, United States

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