Seasonal Customer Service Representative

Job Description

Job Description

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life . We are proud to be a leading innovator in our industry, enabling more for customers -more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results . We are seeking a Customer Service Rep II to join our team and contribute to our ongoing success.

• Position Mission

The Customer Service Representative II supports our Sensaria division which creates custom wall art from digital images. The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, telephone. This position provides information to customers about the status of their orders, implements requested changes, and works with the team to find solutions to one-off challenges should they arise. Additional time spent cross-functionally in a support role to either sales or marketing teams.

Office and manufacturing environment. Requires sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires a normal range of hearing and vision to record, prepare and communicate appropriate reports and answer the phone. Requires eyesight correctable to 20 / 20 to read numbers, reports, and computer terminals. Fully remote position.

EDUCATION AND FORMAL TRAINING :

KNOWLEDGE, SKILLS, AND ABILITY :

INTELLECTUAL DEMANDS :

Benefits : Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

EEO Statement :

Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants / employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.

Please review our Applicant Privacy Notice for information about how we handle applicants’ personal information.

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