Seasonal Customer Service Representative

Customer Service Rep II

The Customer Service Representative II supports our Sensaria division which creates custom wall art from digital images. The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone. This position provides information to customers about the status of their orders, implements requested changes, and works with the team to find solutions to one-off challenges should they arise. Additional time spent cross-functionally in a support role to either sales or marketing teams.

Office and manufacturing environment. Requires sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires a normal range of hearing and vision to record, prepare, and communicate appropriate reports and answer the phone. Requires eyesight correctable to 20 / 20 to read numbers, reports, and computer terminals. Fully remote position.

Task Description Essential Duties and Responsibilities :

• Order Management : Ability to work in multiple systems to ensure the accurate and timely management of orders that are initiated from several interfaces.
• Communication : Capability to handle direct communication with a high level of professionalism, both electronically and by phone, with customers as it relates to order fulfillment and creative resolutions
• Prioritization : Capability to recognize business needs and prioritize effectively
• Problem Resolution : Proven skills to obtain and evaluate all relevant information to resolve customer inquiries and complaints.
• Time Management : Proven track record of the ability to multi-task and adapt to a fast-paced environment that varies daily.
• Cross Functional Work Environment : Ability to work with other teams to request support of or lend support to new business, opportunities for improvements and unresolved challenges.
• Attention to Detail : Update order details to meet the customer's deadlines.
• Follow all safety procedures.

Skills, Intellectual Demands and Job Requirements :

Intellectual Demands :

Benefits : Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

EEO Statement : Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company's policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.