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Customer service Jobs in Raleigh, NC

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Customer service • raleigh nc

Last updated: 7 days ago

Customer Service Representative

HireTalentCary, North Carolina, US
Full-time

Customer Service Representative.Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of , Inc.Workin... Show more

Customer Service Clerk

804 TechnologyCary, NC, US
Permanent

Technology and we are currently seeking an Customer Support Clerk for a contract to perm role located in Cary NC.This is a role well suited to an ambitious professional, looking for the next step i... Show more

 • Promoted

Remote Inbound Customer Service

Arise Virtual SolutionsRaleigh, North Carolina
Remote
Full-time

If you have worked in customer service and are looking for flexible and varied work, consider a new banking program on the Arise® Platform.This program needs customer-focused individuals with finan... Show more

 • Promoted

Customer Service Representative

Kimbrell's Home FurnishingsRALEIGH, NC, US
$14.00 hourly
Full-time

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on bui... Show more

Customer Service Representative

Capitol CoffeeRaleigh, NC, US
Full-time
Quick Apply

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.The ideal candidate wi... Show more

Customer Service Representative

Crunch Fitness - JFF North AmericaRaleigh, NC, US
$12.00 hourly
Part-time

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!.At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results.We offer real opport... Show more

Supervisor - Customer Service

Carpenter Technology CorporationRaleigh, NC, United States
Full-time

Carpenter Technology Corporation Job Post.Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based supe... Show more

CUSTOMER SERVICE ASSOCIATE

GRADE POTENTIAL, LLCRALEIGH, NC, US
$35,000.00 yearly
Full-time

Thanks for your interest in reviewing our open position! We hope that YOU may become our next team member and help contribute to our company atmosphere & culture of ENTHUSIASM, DEDICATION, ENERGY, ... Show more

Customer Service/Sales

Home Depot (Retail)Raleigh, NC, United States
Full-time

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance... Show more

Customer Service Representative

NC Farm BureauRaleigh, NC, US
Full-time

Seeking a Customer Service Representative for a local insurance office.The applicant must possess strong people skills and be able to work with the public in a professional manner.Employer performs... Show more

Customer Service Rep

Sola PlumbingGarner, NC, USA
$17.00 hourly
Full-time
Quick Apply

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a.Our Garner, NC office is lookin... Show more

Customer Service Representative

Circle KGarner, North Carolina, United States of America
Part-time

Store 2723479: 1900 US 70 Hwy 70 Lh, Garner, North Carolina 27529.Flexible (Days, Evenings, Overnights + Weekends).Customer Service Representative.We want you to join our team as a Customer Service... Show more

Customer Service Representative

Sight Sea Travel CompanyRaleigh, North Carolina, United States
Remote
Part-time
Quick Apply

Customer Service Representative.We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups.This ro... Show more

Customer Service Representative

FASTSIGNS #111701Raleigh, NC, US
$15.00 hourly
Full-time

FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contac... Show more

Customer Service Representative

South Carolina 811Remote, South Carolina, United States
Remote
Full-time

Managing a high volume of inbound calls.Accurately documenting excavation and utility locate information in a web-based system.Providing the caller with pertinent and legally required information f... Show more

Customer Sales & Service Representative

Applied Industrial TechnologiesRaleigh, NC, US
Full-time

Our company culture is friendly, fun with healthy competition and rewards.Applied Industrial Technologies offers integrity, inclusion, and career advancement.Individual contribution and ideas are e... Show more

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Customer Service Representative

Customer Service Representative

HireTalentCary, North Carolina, US
30+ days ago
Job type
  • Full-time
Job description

Job Title: Customer Service Representative
Job Duration: Months
Job Location: Cary, NC

Job Description
  • Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of , Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments.
  • % - % Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer.
  • Responsible for approximately , order plus per year, receiving and acknowledging all orders within -hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices.
  • Easily maintains most customer master information, and correct linkage of customers.
  • Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance.
  • Understand and request approval for alternative forms of transportation, including cost differential and considering service rules.
  • Review inventory and manage order confirmation and backorder processing.
  • Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process.
  • Notifies manager and requests assistance when needed for order fulfillment.
  • %- % Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships.
  • Ability to enter and close complaints in each BU's specific complaint system within BU established service level.
  • Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate.
  • Frequently recommends, initiates, identifies gaps, and suggests improvements.
  • %- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role.
  • Training may include a variety of product, process or required courses. Maintain personal ISO training records.
  • % - Additional Activities: Review existing and identify the need for new ISO procedures; make recommendations for revisions.
  • Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes.
  • May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.).
  • Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

In this role, we will need someone with skills including:
  • Call Center - Order Entry
  • SAP knowledge
  • Excel
  • Organized Able to manage multiple mailboxes
  • Order entry of -/quarter
  • Can work well in a team environment
  • High pressure Constant change

Requirement
  • Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
  • One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree
  • Proficient in Microsoft applications: Word, Excel and Power Point.
  • Strong problem solving and communication skills.
  • Customer Order processing in an enterprise system, SAP is strongly preferred.