Description
Client Service Representative
Reports To : Hospital Director
Department : Emergency
Location : All
FLSA Status : Non-Exempt
Effective Date : JOB SUMMARY
JOB SUMMARY
The Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community.
Hourly rate $20-$24.50 based on experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.
Models a professional and courteous manner with staff and clients.
Efficiently answers telephone calls and client questions, takes messages
Assists technician with providing routine instructions to owners on the proper administration of the medication.
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
Handles all animals with both caution and compassion.
Other duties as assigned
ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and / or ability required for the role of Client Service Representative :
Basic veterinary medical knowledge is desired
Client service and interpersonal skills
Understanding or ability to quickly learn and apply basic patient restraint techniques
Reading and interpreting patient charts and treatment sheets
Effective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)
Professional and courteous in communication and demeanor
Flexible
Willing to learn and adapt
Attention to detail
Adherence to procedures and protocols
Works well in team environment
Self-starter and able to work with minimal supervision
Communication Skills
Candidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication.
Other essential communication skills include but not limited to :
Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift Lead
Ability to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent.
The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
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